SIS Software Trainer I

Edupoint Educational Systems LLC•Mesa, AZ

About The Position

Provide onsite and remote training on Synergy Student Information System and related products to Edupoint’s customers. A SIS Trainer I coordinates with department management to schedule and provide onsite and remote product training to Edupoint’s staff and clients. Additionally, a SIS Trainer I may help to administer webinar events or product demonstrations as part of their regular duties. A SIS Trainer I also works as a team to create training plans and materials to ensure successful training events with the most up-to-date product information possible.

Requirements

Knowledge or background in K12 Education
Proficiency in computer applications, such as Microsoft Word, Excel, incident tracking systems
Understanding of relational databases
Experience conducting technology training
Extraordinary customer service skills with the ability to go beyond the client’s expectations
Exceptional analytical skills and ability to utilize creative problem solving techniques
Excellent business/technical verbal and written communication skills; must communicate in a clear and professional manner during telephone calls, e-mail communications and with peers
Strong interpersonal skills
Strong industry and business area knowledge
Must be flexible and able to perform a variety of duties and multi-task
Must have strong attention to detail
Ability to effectively communicate at multiple levels with customers (i.e. technical / management)
Ability to work in a dynamic, fast-paced environment
Ability to multi-task in a fluid environment
Ability to effectively prioritize work
Ability to quickly learn new software and applications
Ability to convey complex information so that non-technical individuals can understand
Ability to travel extensively, 50-100% spent traveling for performance of duties
Minimum 2 years’ experience in conducting technology training
Bachelor’s degree or equivalent work experience in training, customer service and/or quality assurance
Experience working with web-based applications (IIS)

Nice To Haves

K-12 experience as a Teacher or District Admin desired.
Experience with K-12 scheduling or being a Master Schedule Builder would be a plus.
Synergy Student Information Systems knowledge preferred
Experience in a K-12 education environment is preferred, other education and experience will be considered
Experience with developing training guides and materials

Responsibilities

Maintain competency in all areas of the application as new features are added
Utilize various delivery methods as appropriate for training presentations which may include both onsite and remote presentations conducted in person, by way of Go-To-Meeting, through Webinars, Lunch and Learns, small group training and one-on-one training
Collaborate with other Product Units and departments within Edupoint to schedule and provide: Training and onboarding for internal and remote Edupoint staff Onsite and web based training of Edupoint customers
Assist with the creation of and maintenance of quality procedure, training guides, documentation and materials
Promote the best practice guidelines for the training of Edupoint software
Present a positive, friendly and helpful attitude to all Edupoint customers and staff
Ability to travel extensively, 50-100% of working hours spent traveling
Periodically, as needs arise, participate in Open SIS CRC ticket resolution
Establish positive client relationships and ensure client satisfaction
Create, review and edit software documentation
Attend or facilitate internal training sessions
Comply with any and all other requests/special projects from Edupoint management
Adhere to established departmental procedures at all times
All other duties as assigned