Signature Service Representative

Renewal • Orlando, FL

5d • $18 - $20

About The Position

Renewal by Andersen is a High-End Window and Door Replacement Company the Elite Product in the Industry. We offer our customers a signature service experience unlike any other. Because our product is top of the line, our customers have high expectations that we must meet or exceed. Our goal is to delight our customers throughout the process, and every member of our team should strive to do their best to provide this type of experience for our homeowners. - Check out this video to see who we are! https://vimeo.com/543689842/eac87297f0 What We Offer: A Culture People Love proudly recognized as a Top 10 Best Place to Work for 4yrs in a row Time to Recharge enjoy paid time off plus six paid holidays to support your work-life balance Health & Peace of Mind medical, dental, vision, and life insurance to support your wellbeing Join a Company Where Growth is Real over 60% of our leaders were promoted from within Hourly Rate: $18hr - $20hr Schedule: Monday - Friday (Full Time) The Signature Service Representative is an integral part of our operations team and company mission to provide homeowners with a world-class experience. Once a job is sold, each customer is paired with their assigned representative. Throughout the duration of the remodeling project, the SSR not only processes all paperwork pertaining to their contract and permit, but also schedules appointments, tracks progress, and maintains constant communication with our homeowners.

Requirements

• High School Diploma or Equivalent
• At least 1-2yrs of Computer/Administrative Experience
• At least 1-2yrs of Customer Service Experience
• Strong organizational skills
• Excellent written and verbal communication
• Ability to work in a fast-paced environment with high volume and multiple deadlines
• Must have a passion for providing excellent customer service and maintaining strong relationships
• Must be willing to undergo a criminal background check
• This Company Participates in E-Verify

Nice To Haves

• Construction/Home Improvement Administrative Experience is Preferred

Responsibilities

• Provide excellent customer service support to homeowners from the point of sale through project completion, creating opportunities for a world-class experience
• Handle incoming and outgoing calls to schedule appointments, provide information, and facilitate resolutions
• Maintain accurate records of documents and communication regarding remodeling projects
• Receive, sort, and distribute incoming and outgoing documents
• Coordinate with the sales department and field operations to maintain consistent communication with customers

Benefits

• A Culture People Love proudly recognized as a Top 10 Best Place to Work for 4yrs in a row
• Time to Recharge enjoy paid time off plus six paid holidays to support your work-life balance
• Health & Peace of Mind medical, dental, vision, and life insurance to support your wellbeing
• Join a Company Where Growth is Real over 60% of our leaders were promoted from within

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED