Signature Account Advisor

Geotab•Atlanta, GA

12d•Hybrid

About The Position

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking an Account Advisor who will act as a strategic partner and trusted advisor to customers, responsible for driving long-term account growth, retention, and demonstrable return on investment (ROI) through effective relationship management and operational execution. If you love technology, and are keen to join an industry leader — we would love to hear from you! As an Account Advisor, your key area of responsibility will be empowering customers to fully leverage the value of Geotab solutions by aligning internal resources, facilitating solution adoption, and delivering data-driven, actionable insights. You will need to work closely with internal teams, including sales, support, product, and engineering, as well as build and maintain strong, long-term relationships with key stakeholders within customer organizations, including executives, managers, and technical staff. To be successful in this role you will be a collaborative and adaptable professional, comfortable working cross-functionally in a fast-paced environment and eager to grow into more strategic responsibilities. In addition, the successful candidate will have strategic client management skills, government and fleet acumen, and the ability to articulate solution ROI and leverage data to provide actionable business insights that drive customer optimization.

Requirements

5 - 8 years of experience in customer-facing roles such as account management, customer support, or program coordination, ideally in the public sector or fleet management industry.
Strategic Client Management: Proven ability to manage complex, long-term customer relationships, particularly within government or large fleet environments, acting as a trusted advisor to ensure solution adoption and satisfaction.
Operational Excellence & Trust Building: Exceptional skill in delivering proactive operational support and building strong customer trust through seamless communication and internal advocacy.
Government & Fleet Acumen: In-depth understanding of government procurement and the unique operational challenges of fleet environments.
Value Demonstration & Insight Generation: Strong ability to articulate solution ROI and leverage data to provide actionable business insights that drive customer optimization.
Communication & Organization: Excellent written and verbal communication skills, coupled with strong time management and attention to detail for efficient account management.
Collaborative & Adaptable: Comfortable working cross-functionally in a fast-paced environment and eager to grow into more strategic responsibilities.
Experience supporting complex contracts or operational projects, including coordination with cross-functional teams and escalated issue handling.
Proven ability to manage complex, long-term customer relationships, acting as a trusted advisor to ensure solution adoption and satisfaction.
Strong analytical skills with the ability to articulate solution ROI and leverage data to provide actionable business insights.
Advanced proficiency in Salesforce, Jira, and Google Workspace.
Ability to travel up to 20% domestically and internationally as required.

Responsibilities

Act as the primary point of contact for assigned accounts, understanding their unique business needs, challenges, and objectives. Advocate for customer interests within the organization to ensure that Geotab solutions are tailored to their specific requirements and deliver optimal value.
Drive operational excellence by coordinating internal resources, managing account-related processes, and ensuring seamless communication between the customer and Geotab's various departments. Monitor account health, identify potential risks, and proactively address issues to prevent customer churn.
Build and maintain strong, long-term relationships with key stakeholders within customer organizations, including executives, managers, and technical staff. Conduct regular business reviews to assess performance, identify areas for improvement, and explore opportunities for expansion.
Develop and execute account plans that drive growth and retention by identifying upselling and cross-selling opportunities, promoting solution adoption, and demonstrating the tangible value of Geotab solutions. Track key metrics, analyze trends, and adjust strategies as needed to achieve account goals.
Leverage Geotab's data and analytics capabilities to provide customers with actionable insights that help them optimize their operations, improve efficiency, and achieve their business objectives. Present data in a clear and concise manner, highlighting key trends and recommendations.
Partner and collaborate effectively with internal teams, including sales, support, product, and engineering, to ensure that customer needs are met and expectations are exceeded. Facilitate communication and information sharing to drive alignment and resolve issues promptly.
Work closely with customers to define and track key performance indicators (KPIs) that demonstrate the ROI of Geotab solutions. Provide regular reports and analysis to quantify the value delivered and showcase the impact on their business.
Lead Implementation strategies to ensure solution stickiness and prevent customer churn. Continuously monitor customer satisfaction, solicit feedback, and identify areas for improvement. Drive innovation and share best practices to enhance the customer experience.
Develop processes and systems that enable scalable success across assigned accounts. Leverage technology and automation to streamline workflows, improve efficiency, and ensure consistent service delivery.