Concierge - Signature Collection

Holiday Inn Club Vacations

19h

About The Position

This position will be responsible for assisting the Guest Service Signature Collection Manager in the daily implementation of concierge-specific policies and procedures. This position is responsible for the guest/owner experience from pre-arrival communication until they leave the property at the end of their stay. This role will plan any activities that the guest/owner requests and make recommendations based on the preferences of the guests/owners, and will ensure the guests/owners have everything they need in their units, while proactively anticipating their needs so their expectations are exceeded throughout their entire stay. Responsible for creating customer delight in every interaction.

Requirements

Ability to grasp and relay knowledge of the resort amenities and activities that occur.
Must have a strong knowledge of the Las Vegas area and the attractions and activities that occur.
Ability to follow prescribed procedures and guidelines in accomplishing tasks as described above.
Strong Problem-Solving Skills, strong personal interaction skills.
Ability to resolve adverse situations to guest satisfaction, limiting management involvement.
Ability to receive negative/constructive comments from guests.
Ability to book various reservations through approved vendors.
Proficient computer literacy.
Ability to review and talk about owner records.
Ability to be self-directed.
Skill in attention to detail and multi-tasking.
Ability to work as part of a team.
Must have strong verbal and written skills to communicate with the guests/owners.
Must be fluent in English, bilingual a plus.

Nice To Haves

Previous Holiday Inn Club Vacations Front Desk or Resort Services experience preferred.

Responsibilities

Pre-arrival communication and coordination for guests/owners to provide and capture proper information to uphold standards for the best vacation experience.
Plan activities and handle requests for the guests/owners in and around the resort.
Ensure guests/owners' expectations are exceeded by providing memorable customer service with each guest interaction, involving resolving guest concerns with minimal management intervention.
Coordinate with other intradepartmental areas for thorough communication on in-house guests and owners for ongoing needs and requests daily.
Partner with other resort areas to assist guests and owners in providing the best quality of service.