Architect II

Insight

1d • Remote

About The Position

Lead the Siebel support team, ensuring smooth day-to-day system operations.
As a Siebel CRM Support Lead, you will:
Lead the Siebel support team, ensuring smooth day-to-day system operations.
Act as the main point of contact between business users, IT teams, and vendors for Siebel-related issues.
Oversee incident, problem, and change management for Siebel environments.
Coordinate and prioritize support requests to meet SLAs.
Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

Requirements

• Strong ITIL process knowledge (incident, problem, change, release management).
• Ability to prepare and present status reports, RCA (Root Cause Analysis) documents, and metrics to stakeholders.
• Vendor management skills (raising tickets, coordinating with Oracle or third-party providers).
• Knowledge of compliance, audit, and security practices in CRM systems.

Responsibilities

• Lead the Siebel support team, ensuring smooth day-to-day system operations.
• Act as the main point of contact between business users, IT teams, and vendors for Siebel-related issues.
• Oversee incident, problem, and change management for Siebel environments.
• Coordinate and prioritize support requests to meet SLAs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees