SI Program Administrator

TX-HHSC-DSHS-DFPS•Brenham, TX

About The Position

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals. The position works under the direct supervision of the Regional Director and directs and manages regional program activities related to Child Protective Investigations (CPI) Family Investigations & Alternative Response (FIAR) division. The position develops, manages and evaluates program services, guidelines, procedures, policies, activities and budget information. The position works with communities, elected officials, administrative staff in other agencies providing services to abused and neglected children and their families, judicial, legal, and law enforcement personnel, medical and treatment professionals, fiscal, human resources, business management, audit division and government relations. The position interacts routinely with Texas Department of Family and Protective Services (DFPS) staff including State Office CPI division, regional management team, regional and local child protective services boards and other stakeholders. Performs highly advanced (senior-level) managerial work administering the daily operations and activities of an agency’s business function, division, or department. Work involves establishing goals and objectives; developing guidelines, procedures, and policies; developing schedules, priorities, and standards for achieving established goals; coordinating and evaluating business function, division, or department activities; developing and evaluating budget requests; and monitoring budget expenditures.

Requirements

Graduation from an accredited four-year college or university.
Six years full-time supervisory or managerial experience in a social service or aspect; interpretation of complex written material; planning, organizing, overseeing investigations, and coordinating requirements for support services or program operations where a wide range of demands are involved including interpretation and implementation of policy and procedure.
Ability to maintain the security and integrity of the infrastructure per Governor Abbott Executive Order GA-48.
Knowledge of local, state, and federal laws and regulations relevant to a business function, division, or department; and the principles and practices of public administration and management.
Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems; and the use of a computer and applicable software.
Ability to manage business function, division, or department activities; to establish goals and objectives; to devise solutions to administrative problems; to develop and evaluate administrative policies and procedures; to prepare reports; to communicate effectively; and to supervise the work of others.

Nice To Haves

Major coursework in social work, counseling, psychology, criminal justice, early childhood education, elementary or secondary education, or a related field.

Responsibilities

Manages day-to-day activities within a business function(s), division(s), or department(s).
Manages the work that directly impacts all areas within the CPI program including staff development and training and is routinely involved in decision making involving program directors, supervisors and front-line staff.
Develops, manages, and evaluates program services, guidelines, procedures, policies, activities and budgets related to both Investigations and Alternative Response
Represents the agency and delivers presentations on regional program, policies and practices to local and community groups/stakeholders, law enforcement, legal and judicial, elected officials and other organizations.
Manages staff development plans and activities.
Monitors the effectiveness of training and staff development programs using performance data, case review outcomes, and feedback from leadership and field staff.
Identifies trends in staff performance and uses data to refine development strategies and addresses emerging practice challenges.
Serves as a liaison for staff development, collaborating with training divisions, regional leadership, and other DFPS training partners to ensure consistent and high-quality development opportunities.
Establishes goals and objectives; develops and approves schedules, priorities, and standards for achieving goals; and manages evaluation activities.
Establishes goals and objectives, interprets and evaluates policy, procedures and initiatives that have been implemented in order to meet goals and metrics identified
Provides leadership and utilizes appropriate management skills, abilities, and resources in the development and implementation of the agency's goals and objectives for the quality delivery of required program activities and services.
Develops and implements techniques for evaluating business function, division, or department activities.
Directs the development and deployment of analyses, audits and other program studies designed to evaluate the effectiveness of program policies, processes and client service activities in the regions through case reads and data reports.
Identifies areas for improvement in program policies and performance, researches and recommends innovative techniques and solutions to achieve efficiencies and consistency throughout regional areas, and monitors progress and develops reports of project status
Develops plans to implement the agency’s mission, laws, rules, and regulations in the region.
Develops operating guidelines and implementations procedures in the region in accordance with program and agency policy.
Evaluates budget requests, monitors budget expenditures, and adjusts as necessary.
Oversees, provides input, evaluates, and helps develop the regional budget to ensure that expenditures are in line with budget allowance and that the region remains within the operating budget.
Reviews for approval expenditures in the division for affordability, fiscal responsibility, and correct funding source.
Provides input in the development of new policies and procedures, and monitors compliance with policies and procedures.
Researches, analyzes, and monitors regional performance data and reports to evaluate policies, procedures and staff compliance
Manages and develops staff in assigned program area in compliance with the law, administrative policies, and procedures through the review of performance data, consultation, training, and performance appraisal.
Provides technical expertise and guidance regarding questions related to the business function, division, or department.
Serves as a subject matter expert (SME) on CPI policy, practice, and operational procedures, providing technical guidance to staff, supervisors, and regional leadership.
Provides consultation to field and state office staff on complex case scenarios, documentation standards, and appropriate application of policy or legal guidance.
Responds to internal and external inquiries regarding CPI processes, systems, and requirements with accurate and timely information.
Identifies areas of needed change and makes recommendations to improve operations.
Identifies systemic issues, knowledge and process gaps and deficiencies, and oversees the development and implementation of changes and improvements.
Prepares management and productivity reports.
Prepares communications, responses and reports and ensures they are completed and issued within required timeframes.
Provides input and coordinates with the Department’s Office of Data and Systems Improvements (ODSI) on the development and implementation of data report systems to evaluate program performance standards and activities
Identifies and interprets trends and patterns through extensive data analysis and communicates it to program directors and field staff for staff development and/or process implementation.
Provides professional oversight and guidance to other occupations or support staff, including management-level staff, to ensure compliance with and adherence to regulatory standards and established procedures.
Provides direction and professional guidance to program staff, supervisors, and management to ensure adherence to CPI policy, state, and federal regulations, and agency standards.
Oversees adherence to internal control systems and documentation requirements to ensure transparency, accountability, and audit readiness.
Compiles and analyzes compliance data and performance measures to evaluate adherence to established standards.
Prepares reports and recommendations for CPI leadership regarding compliance status, recurring challenges, and policy implications.
Review and approve documents and reports developed by employees to ensure professional quality and appearance, appropriate content, consistency, and responsiveness.
Reviews investigative and programmatic reports for accuracy, completeness, and alignment with DFPS policy and federal/state statutes.
Provides feedback and direction to staff to improve report clarity, analytical quality, and adherence to agency documentation standards.
Ensures consistency in regional data submissions, performance summaries, and correspondence to State Office and external stakeholders
Plan and develop a budget for a business function, division, or department.
Analyzes historical budget trends and current fiscal needs to develop accurate and strategic budget projections.
Coordinates with fiscal and administrative services to align regional resource allocations with state and federal funding guidelines.
Develops comprehensive budget justification documents to align
financial resources with program goals, monitors variances to identify and address discrepancies, and ensures all expenditures are strategically allocated to support organizational objectives and comply with legislative intent.
Confer with executive management to develop strategic plans and long- and short-term goals for the department.
Collaborates with the Regional Director and executive leadership to establish measurable CPI program goals and performance benchmarks.
Participates in strategic planning sessions to identify emerging trends, workforce challenges, and operational improvement opportunities.
Develops implementation strategies to operationalize statewide priorities and regional initiatives aligned with DFPS strategic plans.
Manage the preparation, development, review, revision, and implementation of legislation.
Coordinates with State Office to review proposed legislation and analyze its potential impact on CPI operations.
Provides regional insight and recommendations to inform legislative analyses, fiscal notes, and implementation plans.
Leads the rollout and training of staff on new legislative or policy requirements for the region, ensuring consistent understanding and compliance.
Oversee the implementation of changes resulting from new legislation.
Oversees and contributes to the regional development, review and revision of legislation related to CPI.
Ensures new and/or revised policies and procedures are promulgated throughout the region and program initiatives mandated by the agency are implemented and properly evaluated.
Oversees and/or serves on internal and external workgroups/committees for the development of plans to implement the agency's mission, laws, rules, and regulations
Oversee special investigations, program analyses, research studies, and internal audits.
Oversees special investigations, internal audits, research studies, and program assessments and surveys to provide overall direction and guidance to field staff to promote efficient and effective delivery of protective services to children at risk of abuse, neglect or exploitation.
Oversee the allocation of resources to achieve timely outcomes and measurable goals; and monitors and evaluates the effectiveness and efficiency of staffing levels.
Oversees and/or develops quality improvement strategies to enhance regional performance in alignment with agency performance standards by analyzing outcomes, identifying areas for improvement, implementing targeted initiatives, and monitoring turnover and retention efforts to ensure staffing levels remain efficient and support the achievement of organizational goals.
Evaluates performance of service delivery and program areas to ensure effective and efficient program operations.
Develops and implements appropriate strategic plans for improving program operations
Oversee special projects and the implementation of special initiatives.
Leads multidisciplinary workgroups and pilot projects by coordinating stakeholders, setting clear objectives, and fostering collaboration to improve investigative quality, enhance staff retention, and achieve better service delivery outcomes, ensuring special initiatives are effectively implemented and aligned with organizational goals.
Oversees the implementation and monitoring of statewide initiatives, ensuring alignment with regional operations and reporting expectations.
Tracks project milestones, evaluates results, and provides updates to leadership and external stakeholders on progress and outcomes.
Review and evaluate the impact of proposed federal and state laws on program objectives.
Provides oversight, guidance, and monitoring to ensure continuous program process improvements, development and implementation of long- and short-term program goals, guidelines, policies and procedures, and ensures compliance with applicable state and federal laws, rules, regulations, guidelines and policies.
Provides technical assistance regarding the review and evaluation of state and federal laws, regulations, policies and trends affecting the program and advises program management, staff and caseworkers.
Reviews and evaluates case actions and documentation to ensure compliance with federal, state and local legislatively mandated standards and meet program, region and agency goals and objectives.
Manage multiple business functions and provide oversight to associated staff.
Manages and develops staff within the assigned program area by ensuring compliance with applicable laws, administrative policies, and procedures, utilizing tools such as performance data reviews, regular consultations, targeted training initiatives, and performance appraisals to provide effective oversight and ensure operational efficiency across multiple business functions.
Directs and develops program directors and is responsible for implementing local procedures, policies and practice standards to enhance service delivery.
Responsible for developing the leadership team for succession planning, working collaboratively with other stages of service and with community partners.
Approve budget expenditures and implements budgetary adjustments.
Reviews and approves expenditure requests to ensure compliance with budgetary limits and cost-effectiveness standards.
Identifies areas of underutilized or overextended funding and initiates appropriate adjustments to maintain fiscal integrity.
Collaborates with program and fiscal staff to ensure funds are strategically used to meet service delivery goals and performance targets.
Serve as backup to a Director(s).
Assumes leadership responsibilities in the absence of the Regional Director, ensuring continuity of operations and decision-making authority.
Represents the region in meetings, hearings, and stakeholder engagements when delegated by executive or regional management.
Provides guidance and direction to program managers and supervisors to maintain operational stability and adherence to agency priorities.
Performs related work as assigned.

Benefits

100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
Optional dental, vision, and life insurance—at rates much lower than most private plans
Flexible spending accounts for added tax savings on health and dependent care
Employee discounts on things like gym memberships, electronics, and entertainment
You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.

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