Shuttle Driver

SouthEast Alaska Regional Health Consortium (SEARHC)•Klawock, AK

10d•$25 - $25

About The Position

Provide shuttle-driving services to and from SEARHC facilities and other authorized locations. SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement. Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more. Key Essential Functions and Accountabilities of the Job Displays and maintains the highest level of customer service and professionalism to patients and staff. Drives customers to and from SEARHC facilities for appointments. Uses good judgment and safe driving skills. Keeps a timely shuttle route. Assists passengers getting in and out of vehicles and assisting with loading wheelchairs, strollers, luggage, etc. Uses phone (with hands-free device) to communicate with passengers and other drivers. Keeps a record of trips including names of passengers and destination or pick-up point, pick up, and drop off times. Notifies lead of any servicing the shuttle vehicle may require such as oil changes, tires, cleaning, and general maintenance. Maintains a professional appearance. Assures shuttle vehicles are clean and inspected at the beginning and end of every shift. Offers passengers an opportunity to complete a satisfaction survey. Performs other duties as assigned.

Requirements

High School diploma or GED - preferred
Unrestricted, current Alaska driver’s license
3-6 months’ experience as shuttle driver or similarly related customer service field or equivalent combination of education and experience.
Knowledge and demonstrated use of customer service principles.
Knowledge of local road system(s).
Effective oral and written communication skills.
Skill in operating a computer, utilizing a variety of software applications.
Skill in using a database.
Ability to multi-task and work independently in a fast-paced environment.
Ability to respond quickly in urgent situations with attention to detail.
Ability to problem solve and use conflict resolution skills.

Responsibilities

Displays and maintains the highest level of customer service and professionalism to patients and staff.
Drives customers to and from SEARHC facilities for appointments.
Uses good judgment and safe driving skills.
Keeps a timely shuttle route.
Assists passengers getting in and out of vehicles and assisting with loading wheelchairs, strollers, luggage, etc.
Uses phone (with hands-free device) to communicate with passengers and other drivers.
Keeps a record of trips including names of passengers and destination or pick-up point, pick up, and drop off times.
Notifies lead of any servicing the shuttle vehicle may require such as oil changes, tires, cleaning, and general maintenance.
Maintains a professional appearance.
Assures shuttle vehicles are clean and inspected at the beginning and end of every shift.
Offers passengers an opportunity to complete a satisfaction survey.
Performs other duties as assigned.