Shuttle/Bell Services

Destination Geneva National • Lake Geneva, WI

8d • Onsite

About The Position

Located in Lake Geneva, Wisconsin’s top resort town, Destination Geneva National is a popular spot for golfers, foodies, and vacationers alike. Based at our 146-room hotel, Lodge Geneva National, the Shuttle/Bell Services staff plays a vital role in creating a welcoming and seamless experience for Destination GN guests and members. This dual-role position combines traditional bellhop duties, such as assisting guests with luggage/golf bags and providing concierge services, with responsibilities for safely transporting guests to and from designated locations using the hotel’s shuttle service.

Requirements

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience is an advantage.
• Excellent interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Ability to lift and move luggage or other heavy items (up to 60 lbs.).
• Safety-first mindset.
• Valid driver’s license with a clean driving record.
• Pre-approval from company insurance is required.

Nice To Haves

• Familiarity with the local area and attractions is a plus.

Responsibilities

• Operate the hotel shuttle to transport guests safely and punctually to designated locations (e.g., GN golf courses, restaurants, nearby attractions, and less frequently, the MKE or ORD airports).
• Ensure the shuttle is always clean, well-maintained, and fueled.
• Follow all traffic laws and safety guidelines while driving.
• Assist passengers with boarding and disembarking the shuttle and loading/unloading luggage/golf bags.
• Maintain a positive and courteous demeanor while interacting with guests during shuttle rides.
• Greet guests upon arrival and provide a warm, friendly welcome. (Hotel doors are automated.)
• Assist guests with loading, unloading, and transporting luggage/golf bags to/from guest rooms or vehicles.
• Deliver items to guest rooms, such as amenities, packages, or room service orders.
• Provide guests with information about resort facilities, amenities, and local attractions.
• Ensure the lobby, entrance, and bell station/podium are always clean, organized, and presentable at all times. This may include salting and shoveling the hotel entrance to ensure the safety of guests and staff.
• Address guest inquiries and provide assistance promptly and professionally.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive benefits package for full-time/year-round staff, including health, dental, vision, short-term disability, and life insurance; pet insurance; and a 401k retirement plan.
• Paid time-off for full- and part-time associates.
• Option for pay-as-you-earn with Dayforce Wallet.
• Opportunity to work in a stunning resort setting with access to recreational facilities.
• Encouraging and supportive work environment that values creativity and teamwork.
• Potential for professional growth within a dynamic hospitality organization.
• All seasonal and year-round staff receive benefits including complimentary golf, discounts at our dining facilities and Pro Shop, reduced greens fees for your foursome, special hotel rates for friends & family, monthly associate golf tournaments, fitness center discounts, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED