Full-Time Bell Attendant / Shuttle Driver

Human Resources•Irvine, CA

About The Position

Feel valued and cared for at DoubleTree by Hilton Hotel Irvine Spectrum, set in Irvine Spectrum Business Park, in the heart of Southern California’s technological coast. At this property, you will be part of a team that values being proactive with guests and giving them a memorable experience for every stay. Are you ready to take your career to the next level? Apply Today! Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family-focused company committed to long-term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment. What You Will Accomplish Greets arriving/departing guests and assists with loading/unloading baggage. Assists guests/visitors entering and leaving property. Escorts incoming hotel guests to rooms and explains features of room. Provides information/answers questions about available services and facilities, points of interest, and entertainment attractions. Delivers luggage for arriving guests and picks up luggage of departing guests. Assists with luggage storage. Drives passengers in vehicle from hotel to appropriate destinations according to assigned schedule while obeying all state and city traffic laws. Loads and unloads guest luggage and equipment. Maintains cleanliness of transportation vehicles by removing trash, sweeping/vacuuming, and wiping down passenger and driver areas. Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft. Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior. Follows all safety policies and procedures. Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team member has responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their Manager. Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS. Monitors maintenance and upkeep of hotel vehicles. Keeps accurate maintenance records and notifies management of needed repairs and maintenance. Delivers messages and runs errands. Picks up articles for laundry and valet service. Calls taxi for guests. Supplies guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Notifies management of unsafe conditions, needed maintenance of any equipment and any accidents. What You Will Bring Provides warm and welcoming experience for all guests and visitors. Greets arriving and departing guests and assists with luggage. Guides guests to room and explains features of room. Shuttles guests to and from the hotel. Delivers messages, packages, suitcases, etc. Picks up articles for laundry and valet service. Answers questions about the hotel, hotel amenities, and local area attractions. Resolves guest concerns and provides professional service to gain high level of guest confidence and satisfaction.

Requirements

Requires ability to serve needs of guest through use of the phone, computer and face-to-face interactions as well as proper and careful use of guest vehicles.
Contacts sometimes contain confidential/sensitive information so requires ability to use discretion.
Must demonstrate positive attitude and professional demeanor.
Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction.
Requires ability to perform basic math skills such as addition, subtraction, multiplication and division.
Requires ability to learn and use telephone and computer systems used at the hotel.
Working knowledge and skills of computer operation required.
Requires ability to learn and explain use of internet, telephone systems, voice messaging and other room/hotel amenities of interest to guests.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Must be able to speak, read, write and understand English to understand instructions, safety rules, and communicate with guests.
Must possess a valid Driver’s License for the appropriate class of vehicle with good driving record.
Requires passenger endorsement and medical clearance along with a Class B License.
Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel.
Work schedules will include working on holidays, weekends and alternate shifts.
Must maintain a clean appearance and professional demeanor.

Nice To Haves

One to three months related experience and/or training.
Experience driving a manual transmission and a variety of types of vehicles.

Responsibilities

Greets arriving/departing guests and assists with loading/unloading baggage.
Assists guests/visitors entering and leaving property.
Escorts incoming hotel guests to rooms and explains features of room.
Provides information/answers questions about available services and facilities, points of interest, and entertainment attractions.
Delivers luggage for arriving guests and picks up luggage of departing guests.
Assists with luggage storage.
Drives passengers in vehicle from hotel to appropriate destinations according to assigned schedule while obeying all state and city traffic laws.
Loads and unloads guest luggage and equipment.
Maintains cleanliness of transportation vehicles by removing trash, sweeping/vacuuming, and wiping down passenger and driver areas.
Resolves guest complaints within scope of authority; otherwise refers the matter to management.
Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior.
Follows all safety policies and procedures.
Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations.
Monitors maintenance and upkeep of hotel vehicles.
Keeps accurate maintenance records and notifies management of needed repairs and maintenance.
Delivers messages and runs errands.
Picks up articles for laundry and valet service.
Calls taxi for guests.
Supplies guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
Notifies management of unsafe conditions, needed maintenance of any equipment and any accidents.
Provides warm and welcoming experience for all guests and visitors.
Greets arriving and departing guests and assists with luggage.
Guides guests to room and explains features of room.
Shuttles guests to and from the hotel.
Delivers messages, packages, suitcases, etc.
Picks up articles for laundry and valet service.
Answers questions about the hotel, hotel amenities, and local area attractions.
Resolves guest concerns and provides professional service to gain high level of guest confidence and satisfaction.