Showmanship Manager - Casino Marketing

Wynn Resorts•Las Vegas, NV

53d

About The Position

At Wynn Las Vegas, we curate unforgettable experiences for the world's most discerning guests. The Showmanship Manager is a critical member of the Casino Host Team, providing high-level administrative support and bespoke experience coordination for our high-end casino clientele. This role ensures that every detail-from personalized amenities to exclusive activations is executed with precision, elegance, and discretion.

Requirements

High School Diploma, GED or equivalent
Must be 21 years of age or older
2+ years of experience in casino resorts, hospitality, guest services, or as a Personal Assistant or Executive Assistant in a luxury, progressive, high-touch industry preferred
Demonstrated ability to thrive in a fast-paced environment and manage multiple tasks with high energy and a positive, professional demeanor
Creative problem-solver who brings innovative ideas while maintaining high attention to detail
Collaborative and upbeat team player, able to contribute positively to a culture of excellence and guest interactions.
Energetic and creative with a passion for luxury hospitality and entertainment
Excellent communication and interpersonal skills, with a service-driven mindset
Strong background in event planning, guest services, or luxury brand activations
Knowledge of current trends in luxury amenities, experiential design, and high-end service delivery
Familiarity with VIP guest/customer management systems and loyalty platforms
Proficient in Microsoft Office Suite and comfortable navigating CRM and data platforms
Must be able to work flexible hours, including evenings, weekends, and holidays as business needs dictate.
Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times

Responsibilities

Provide administrative support to the Casino Host Teams, including calendar coordination, guest itinerary curation, and internal communications with a high level of confidentiality and strong sense of urgency.
Assist Casino Hosts with all pre-arrival and arrival preparation to ensure a seamless check-in experience for high-valued casino guests.
Maintain and update confidential guest profiles, preferences, and engagement history to support personalized service delivery.
Assist in the strategic planning and execution of bespoke experiences, luxury amenities, and exclusive events tailored to VIP guests.
Liaise with internal departments to fulfill custom guest requests and ensure seamless execution.
Track and manage high-touch data inputs across CRM and guest management platforms.
Catalog special moments for historical storytelling.
Prepare polished correspondence, presentations, reports, and guest-facing materials.
Stay informed on luxury hospitality trends, gaming activations, and experiential design to inform guest offerings.
Take initiative to streamline workflows, elevate service standards, and support host team performance.
Use sound judgement and make decisions in accordance with established comp and expense guidelines.
Performs various projects, ensures timely follow-up, anticipates administrative needs, and handles other duties as assigned by Casino Marketing Department Leaders.
Review and process CRM reports
Uphold Wynn's brand standards of discretion, sophistication, and excellence in every interaction.
Perform all other job-related duties as requested