Casino Marketing Assistant (Domestic)

Fontainebleau Las Vegas•Las Vegas, NV

About The Position

Casino Assistant is pivotal in supporting the day-to-day operations of our casino's executive team. The ideal candidate will be adept at handling a wide range of administrative and executive support tasks, ensuring seamless communication and coordination within the fast-paced and exciting environment of the casino industry.

Requirements

Must be at least 21 years of age.
High school diploma or equivalent required
2 years previous experience in Casino Marketing, preferably in a Luxury Casino Resort
Strong understanding of player behavior and preferences
Proven ability to build and maintain relationships with high value players
Must conduct oneself in accordance with all Nevada Gaming Commission Regulations and Player Development departmental policies and procedures
Ability to demonstrate an elevated level of service delivery; to do what is necessary to ensure customer satisfaction, deal with service shortfalls, and prioritize customer or client needs
Proficient in using customer relationship management (CRM) software and other relevant marketing tools
Ability to be tactful and polite, maintain confidences, and foster an ethical work environment; handle all situations with sincerity
Must be computer literate and proficient with MS Office, Word, Excel, and Outlook and ability to learn additional software as needed
Strong financial management skills, including experience with budgeting, forecasting, and financial analysis.
Excellent communication skills, both written and verbal
Strong problem-solving abilities and diligence
Ability to maintain professionalism and poise under pressure
Flexibility to work various shifts, including nights, weekends, and holidays
A passion for delivering exceptional guest experiences
Must be able to work in close quarters
Must be able to work in a high stress environment
Must be able to sit for long periods of time

Responsibilities

Coordinate and confirm room reservations, dining experiences, show tickets, transportation services and special requests on behalf of the Executives.
Handle changes, adjustments, or cancellations with minimal disruption to the guest experience.
Evaluate play and assistn with discretionary comp decisions
Collaborate with other resort departments, such as concierge, housekeeping, and food & beverage to ensure the fulfillment of special requests
Address and resolve guest concerns with urgency, empathy, and professionalism
Stay informed about the resort’s amenities, offerings, events, and promotional activities
Keep abreast of local happenings, attractions, and activities to provide VIP guests with recommendations and experiences beyond resort’s borders
Work closely with other departments to ensure the VIP guest experience is coordinated and seamless across touchpoints
Communicate with Executives and supporting departments to gather or convey relevant information or ideas
Book Executives travel and CREATE detailed itineraries
Prepare detailed expense reports for the Executives
Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary