Show Supervisor

STG•Seattle, WA

6d•$25 - $35•Onsite

About The Position

The Show Supervisor manages STG’s live show box office operations and customer service. This includes supervising box office window staff, resolving patrons’ ticket issues, monitoring holds and guest lists, and preparing reports for show settlements. The role also involves back-office ticket fulfillment, advance reporting, and pre-settlement tasks. Additionally, this position is cross-trained in our daytime operations, customer service duties such as replying to patron emails, answering phones, and assisting at the walk-up window for in-person sales. Schedules are created one calendar month at a time, and work hours may vary depending on show volume. The position earns from $25.08 to $35.11 per hour (midpoint $30.09), with medical, dental, vision, life, LTD, and STD insurance, 403b Retirement plan with discretionary match as well as paid time off, included.

Requirements

Must have previous box office or live venue event supervisory experience.
Proficient PC skills and quick learning of new software.
Must be available days, evenings, weekends, and holidays.
Extensive experience in customer service.
Ability to work independently and collaboratively, adapting to various events and audience types (Broadway, concerts, fine arts, etc.).
MS Office: Word and Excel
Touch-type and ten-key proficiencies.
Basic math and accounting skills.

Nice To Haves

Proficiency in Ticketmaster Archtics, HOST, and TM1 ticketing applications preferred.

Responsibilities

Supervise and assist staff during live shows, including matinee, evening, and weekend performances.
Work with Front of House staff, resolving seating issues.
Resolve patrons’ customer service issues.
Facilitate guest lists and other artist needs.
Fulfill client ticket orders as well as internal orders from other STG departments.
Respond in a timely manner to email requests both on the day of the show and in advance of the show.
Prepare box office statement and settlement reports.
Monitor ticket holds before the event.
Assist day staff with ticket fulfillment.
Print Will Call tickets and organize additional materials, such as venue access passes.
Troubleshooting technology issues like ticketing software, scanners, and printers.
Provide assistance when needed with box office and customer service, such as engaging with patrons through email, phone, and at the walk-up window.
Coordinate staffing with the Senior Audience Services Manager.
Other duties may be assigned as needed, with flexibility to take on new roles or responsibilities as the company evolves.