Short-Term Vacation Rental Manager

Settlers Hospitality•Hawley, PA

just now

About The Position

Our commitment to excellent guest services is what drives us, and we are dedicated to hiring outstanding individuals who share our passion for ensuring our guests have an exceptional experience while staying with us. We are currently looking for a talented Short-Term Vacation Rental Manager to join our hotel team at Silver Birches Resort within Settlers Hospitality. The Short-Term Rental Manager oversees and coordinates daily operations of our short-term rentals in the Lake Wallenpaupack region to ensure highest standards for cleanliness, product quality, and guest service. The ideal candidate will be positive, energetic and knowledgeable of short-term rental operations. Must be hands-on in all aspects of the day-to-day operation with the focus on excellent customer service and exceptional guest experience. Must have flexible schedule and be able to work evenings, weekends and holidays. Some training/coursework in hospitality management is preferred and at least two years of experience in a similar role (customer service, front desk, etc.), preferably in a short-term rental capacity. He or she is an individual who is poised, confident, organized, prompt, articulate, and helpful with a strong customer service focus. Candidates must be computer literate, internet savvy, mathematically strong, telephone proficient, and highly organized.

Requirements

2+ years related experience or equivalent
Flexibility to work flexible hours, including weekends and holidays
Excellent customer service skills
Able to lift, pull, carry, push items up to 50 pounds
Commitment to excellence and high standards
Strong organizational, problem-solving, and analytical skills
Proven ability to handle multiple projects and meet deadlines
Good judgement with the ability to make timely and sound decisions

Nice To Haves

Bachelor’s degree in hospitality management preferred
Proficiency in using reservation and booking software
Knowledge of local attractions and activities

Responsibilities

Provides concierge level service to guests pre-arrival and during stay; including coordinating guests needs and delivering all guest requests in advance.
Ensures that guests are aware of and book reservations and services within Settlers Hospitality, including booking dining reservations, suggesting activities, and helping plan excursions and experiences.
Creates a welcoming and seamless arrival experience for guests, attending to all details for check-in, processing payment, and providing information about the rental unit and local attractions.
Anticipates and assesses guests' needs, responding in a courteous and professional manner.
Respond to guest inquiries and resolves any complaints.
Replies promptly to lodging inquiries on various platforms such as Airbb, VRBO, Hostfully and Evolve, and within the timeframe required by each platform.
Manages reservations and bookings.
Completes thorough property inspections with the rental property to ensure it is clean, meets safety standards, and is ready to be occupied.
Accurately processes the payments and executes any billing procedures that are set up.
Schedules and dispatches housekeeping to clean the units, in collaboration with hotel operations teams.
Works with the sales team and operations teams on matters pertaining to guest reservations, ensuring listings are accurate and well positioned in an online search.
Communicates with management and/or maintenance to report maintenance and/or repair needs.
Monitors and maintains proper inventory of all supplies; cleaning, kitchen, guest toiletries, etc.
Trains, supervises, motivates, and develops knowledge about short-term rental properties so that all front desk, housekeeping, and maintenance employees have information needed to deliver in their departments. Coordinates work between departments to ensure successful implementation.
Coordinates with vendors and contractors for property maintenance in collaboration with Maintenance Supervisor.
Handles emergency situations promptly and effectively both on and off regular hours.
Manages rental calendars for all properties, communicating with property owners effectively.
Works with property owners to navigate and resolve repairs in a timely manner.
Shares inventory of supplies with property owners, and ensures all rental units are fully furnished with adequate household supplies and materials.
Performs other related duties as assigned by management.