Shopfloor OT/IT support Technician
About The Position
IT endpoint knowledge, applicable on production lines, plus endpoint support. Knowledge on Manufacturing Shop Floor systems, line side IT devices (Printers, Scanners, MRTs etc barcode scanners, barcode printers, smart devices) and touch points Interaction with Team members for knowledge sharing, knowledge transition and issue resolution Stakeholder management, share regular updates and assist in preparing operational reports Triaging of issues and coordination with cross functional teams for timely resolution Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.) Maintaining agreed SLA levels and assuring Quality of delivery at all times Adhere to shift rotation plan and Operating model Interaction with SME's on functional issues Coordinate communications between suppliers, OEM, and business stakeholders for their particular area Tracks and report progress to stakeholders Working experience in "ServiceNow" and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes
Requirements
- IT endpoint knowledge
- Knowledge of Manufacturing Shop Floor systems and line side IT devices
- Experience with ServiceNow
- Knowledge of Incident, Problem, Change, SLM and Knowledge Management processes
Responsibilities
- IT endpoint support on production lines
- Support Manufacturing Shop Floor systems and line side IT devices
- Share knowledge and resolve issues with team members
- Stakeholder management and operational reports
- Triage issues and coordinate with cross-functional teams
- Follow service management processes
- Maintain SLA levels and quality of delivery
- Adhere to shift rotation plan and operating model
- Interact with SMEs on functional issues
- Coordinate communications between suppliers, OEM, and business stakeholders
- Track and report progress to stakeholders
Benefits
- Discretionary Annual Incentive.
- Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
- Family Support: Maternal & Parental Leaves.
- Insurance Options: Auto & Home Insurance, Identity Theft Protection.
- Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
- Time Off: Vacation, Time Off, Sick Leave & Holidays.
- Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Professional, Scientific, and Technical Services
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
