Shop Supervisor

East Bay Tire Co. • Hilo, HI

1d • Onsite

About The Position

The Shop Supervisor is responsible for the customer service of the location, overseeing service technicians and counter sales specialists. You will work closely with the location manager on the operational side of the business. You are also responsible for reviewing work and career pathing with current team members.

Requirements

• At least 2 years' experience as a supervisor or manager in a service environment capacity
• HS Diploma or GED equivalent required
• Strong organizational, time management, and problem-solving skills
• Pursue training and developmental opportunities
• Dependable and reliable
• Strong attention to detail and accuracy
• Must have a valid driver's license and clean driving record (must be insurable)
• Proficiency with Microsoft Office programs (Word & Excel - intermediate) as well as inventory systems
• Able to lift a minimum of 50 pounds
• Must have strong attention to detail and accuracy
• Must have good communication skills
• Ability to work under high-pressure situations
• Must be able to delegate work
• Ability to meet deadlines, multitask, and work independently on tight deadlines with multiple priorities

Responsibilities

• Greet customers and prepare service orders
• Assign service work to technicians
• Maintain parts inventory and order parts as needed
• Check parts deliveries for accuracy
• Manage proper waste disposal procedures
• Ensure that equipment maintenance guidelines are followed
• Schedule repairs for equipment when necessary
• Ensure that all service estimates meet appropriate guidelines
• Responsible for all aspects of managing a staff of Service Technicians to include:
• Ensure high levels of productivity
• Performance reviews / addressing & documenting performance related issues
• Payroll/timecards for EBT and temporary employees
• Reporting and documenting any disciplinary issues with staff
• Enforce safety compliance with all service technicians
• Responsible for employee safety training, meetings, and maintaining a safe working environment
• Identify bottlenecks and implement solutions that increase the efficiency of the service department workflow
• Recruiting and Interviewing team members for open positions

Benefits

• Competitive Medical, Dental, Vision, ADD, Life, FSA and DCAP Benefit Options
• Generous 401k with Company Match
• Paid Holidays
• Vacation and Sick Leave
• Annual Employee Christmas Trees, Tax Services, Tailgate and Tickets to events, Employee birthdays, mingles, and lunches

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED