Shop Supervisor - Construction/Rental

Ziegler•Buhl, MN

1d•$72,700 - $109,100

About The Position

Ziegler Cat has an opening for a Shop Supervisor to support the team of Technicians at the branch. The Shop Supervisor is responsible for the hiring, development, and day to day coaching of the Technicians. The Shop supervisor is also responsible for the labor management of each service call in D365. It is the responsibility of the Shop Supervisor to ensure each repair is completed safely, accurately, and efficiently.

Requirements

2-year technical degree preferred; High school degree required
5+ years of technical or mechanical knowledge strongly preferred
3+ years of leadership experience required (mentor, lead, or supervise)
Strong computer skills required (MS Office products)
Strong people leader who develops his/her employees through coaching and feedback
Strong communication and organizational skills required
Minimum Physical Requirements : Lift/carry up to 10 lbs
Standing, walking, using hands, talking, hearing, stair climbing, forward reaching, bin lift, fingering/grasping

Responsibilities

Service Call Labor Management: Assign work to technicians
Approve employee time (in Workday or D365)
Monitor service calls to ensure estimates are met
Manage bay space
Verify additional work request details and pass changes on to service advisor
Collaboration on invoice disputes, service call details, and additional segments
Troubleshoot parts availability issues
Work with techs to ensure standard jobs are met
Safety, Contamination Control, and Quality: Complete incident reports as needed
Branch Safety Walks (daily, weekly, monthly); monthly tank inspections
Ensure all appropriate PPE is used
Uphold lockout/tagout, pre-job hazard analysis, and monthly safety inspections
Review completed JSAs
Work with employees to create a safety accountability plan, as needed
Hold regular safety meetings
Uphold contamination control standards
Review technicians work, quality, and timeliness throughout a repair
Verify technicians are using or returning all parts ordered to a service call
Validate technicians are completing all documentation on parts warranty
Resolve customer complaints in partnership with service advisor
Facilitate tool replacement and torque testing program
Technical Subject Matter Expert: Provide input on what parts should be inventoried at the branch
Stay up to date on new equipment/products and technical hot topics
Training and Coaching: Answer technician questions about specific service calls and segments
Coach technicians on completing the work on a service call
Conduct coaching and/or performance action conversations, as needed
Hold regular team meetings (updates, safety trends/hot topics, priorities, etc.)
Monitor and enforce employee training completion
Plan training for technicians based on the needs of the customers and the shops
Build team moral through routine conversation, team lunches, trainings, etc.
Staffing Interview candidates
Hire technicians
Support the technician intern mentor program
Oversee the onboarding of new technicians
Employee Management: Complete annual employee performance reviews
Maintain employee records in Workday (PTO, Time, terminations, training, etc.)
Stay up to date on company policies and HR memos
Support employees career development
Answer questions on company/job benefits or appropriately direct employees
Work with HR for any necessary employee accommodation or leave situations
Work with Workers Compensation for any restricted work accommodations

Benefits

Health, Dental, Vision and Life Insurance
15 days of PTO your first year, accrual starts day 1
9 paid holidays
401(k) plan with company contribution and match
HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
Short-Term and Long-Term Disability Insurance, FSA & EAP
Paid Parental Leave & Funeral Leave
Fitness membership discount
Education Assistance

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