Shop Service Supervisor

Holt Cat • Austin, TX

45d

About The Position

This position is primarily responsible for meeting production goals, monitoring shop repair, and services. Other responsibilities include a review of all flat rates in a timely and accurate manner; communication daily with the Manager about schedule and job/turnaround time and schedule workload between departments and salespeople. Areas of responsibility: Leads and manages the physical and human resources of a section of the service department.

Requirements

• Minimum 5 years of shop repair and troubleshooting experience.
• Previous supervisory or leadership experience is highly desired.
• Must have GED or High School diploma.
• Must be proficient with computers. (Excel, Word, Outlook)
• Must be a well-organized, thoughtful, and self-motivated person with good people skills.
• Must have a steady employment history.
• Exceptional customer service skills. Must be able to interact well with customers and fellow employees.
• Must have a valid driver's license.
• Must be able to obtain a forklift license within 30 days of employment.
• Ability to frequently reach, bend, walk, etc.
• Able to stand for extended periods of time.
• Excellent attention to detail and accuracy required.
• Must be capable of working in a fast-paced environment.
• Must be highly organized and have excellent attention to detail.
• Must have excellent attendance and work performance.
• Must be self-motivated with a high commitment to completing tasks in a timely manner.

Nice To Haves

• Previous supervisory or leadership experience is highly desired.

Responsibilities

• Provide accurate and timely daily updates on production and manpower available to the Manager in order to provide customer satisfaction and scheduling of new work.
• Establish and mutually agree upon and communicate job expectations to internal and external customers to ensure customer satisfaction according to our mission and core business values.
• Review all flat rate quotes and projects to ensure a fair return on our company investment and provide a fair value to our customers.
• Establish; monitor and evaluate quality control standards for all jobs. (Develop a standard of performance for all shop employees.)
• Provide the Manager with service SIMS reports ensuring work order accuracy and proper information for warranty claims.
• Provide the Manager with machinery and tooling requests for capital budget consideration. This information must include pricing and availability.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Rental and Leasing Services
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees