Shop Service Supervisor

Yancey Bros. Co.•McDonough, GA

About The Position

As a Heavy Equipment Service Supervisor, you are responsible for the productivity of technicians and satisfaction of service customers. This position is responsible for creating and promoting a safe working environment for technicians and will always make safety the first priority. This supervisor will spend the majority of their time supporting, growing and holding technicians accountable. This person will be expected to own financial performance for their area of responsibility and follow standards to create an efficient and quality service offering. Additionally, the Service Supervisor must address employee and customer concerns quickly to resolve issues. This person will need to be capable of analyzing metrics daily to insure work is flowing in a productive manner and objectives are being met. Lastly, the Service Supervisor is expected to maintain current product knowledge and policy procedure to insure the product is supported as intended by the manufacturer’s warranty guidelines.

Requirements

Minimum of 3 to 5 years of industry experience
Prior supervisory experience
Possess the necessary problem solving skills to meet the needs of our customers and employees
Excellent people skills with customer service experience
Excellent organizational and communication skills

Responsibilities

Review Tech career development with Technicians and set goals for next level of advancement, monthly meetings.
Stay highly engaged with existing Tech force to ensure tech force is motivated, productive, and efficient.
Evaluate repairs throughout the repair process to ensure the customer receives a quality repair.
Work with lead techs to set expectations to insure customer commitments are kept.
Inspect repairs to ensure repair quality, daily and at completion.
Reviews work orders as needed with CSR and service coordinator
Evaluate and determine warranty, policy, and rework decisions on repairs
Communicate with specialty shops to maintain timelines and customer expectations
Schedule heavy haul component moves, communicate with specialty shops detailed info, and manage repair timeline
Handle personnel issues to include verbal and written reprimand where required
Manage WIP, have daily discussions with Service Coordinators to ensure jobs are closed < 3 days of last labor
Order shop supplies and necessary tooling
Manage shop porter, review work performed and assign new tasks as needed
Manage yard coordinator, review, and inspect to ensure processes are being followed
Manage wash bay tech, review, and inspect to ensure processes are being followed
Participate in required safety program, and work in a safe manner.
Additional duties as assigned by manager.