Shop Service Supervisor

Altorfer CAT • Mokena, IL

7d • $75,000 - $85,000 • Onsite

About The Position

Shop supervisor is accountable for the efficiency and discipline of all shop technicians assigned to him/her. He/she must possess a deep knowledge of construction equipment repair processes and have excellent organizational skills. Customer relations, time management and customer satisfaction are also key critical ingredients of the job.

Requirements

• Associates degree preferred with minimum of two years management experience in construction equipment service and repair
• Candidate must be customer centric
• Deep technical knowledge and training ability
• Advanced user of all Microsoft Office products to include Excel
• Ability to understand, interpret and leverage performance metrics related to efficiency, productivity, profitability, safety, market share, resource deployment and general operations.
• Exceptional communication, management, leadership and interpersonal skills
• Working knowledge of OSHA and EPA regulations as they relate to the industry
• Must possess a valid driver’s license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

Nice To Haves

• Experience as an Equipment Manager or Service Manager a plus
• Working knowledge of Caterpillar programs DBSi, PSQ , SMIS 2 and PSEL a plus

Responsibilities

• The supervisor is responsible for all service activity in his/her department.
• Demonstrating champion abilities in all aspects of Safety.
• Exemplify our Corporate Values of Safety, Integrity, Honesty, Humility, Teamwork and Compassion.
• Provide leadership and direction as required to achieve the highest levels of customer satisfaction, employee engagement and profitability.
• Conduct regular meetings to coordinate activities, provide guidance, gather information and communicate company strategy.
• Manage work-flow and scheduling to achieve the highest levels of customer satisfaction and shop efficiency.
• Manage service, repair and reconditioning of machines and components from opening jobs to invoicing.
• Manage frequent shop service customer communications and instill deep customer loyalty.
• Develop quotes for complex jobs and quote approvals.
• Consistently enforce work rules and company policies.
• Effectively manage all Work In Progress (WIP).
• Conduct semi-annual performance reviews for all direct reports.
• Ensure operations conform to industry and company performance metrics and benchmarks.
• Occasionally participate in sales calls with Sales Reps.
• Perform all safety inspections in accordance with current employee safety programs.
• Direct reports to include all shop technicians, apprentices and helpers reporting to her/him.
• Manage all admin personnel assigned to his/her area

Benefits

• Safe, clean, and friendly work environment
• Health, Dental, Vision, Disability, and Life Insurance
• 401(k)
• Paid Holidays
• Paid Parental Leave and Funeral Leave
• Paid Time Off: Prorated 80 hours of PTO
• Education Assistance
• Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree