In Shop Service Supervisor

Cummins • Colton, CA

7d

About The Position

We are looking for a talented Field Service Supervisor
to join our team in
Service
in Bloomington, CA.

In this role, you will make an impact in the following ways:
Drive high-quality service execution by effectively coordinating technician
schedules, aligning repair plans to customer quotes, and ensuring repair
productivity and quality meet expectations.
Elevate team performance through ongoing coaching, real-time feedback, and
structured performance reviews that support technician and team leader
development.
Strengthen technical reliability by serving as the first line of support for
technicians and escalating complex issues promptly to maintain workflow
efficiency.
Optimize service logistics by managing materials, equipment, and labor to
ensure safe, efficient, and cost-effective operations.
Enhance customer trust and satisfaction through accurate quoting, transparent
communication, timely updates, and professional management of
warranty-related concerns.
Accelerate continuous improvement by reviewing and refining processes to meet
evolving customer expectations and organizational goals.
Ensure timely repair completion by monitoring open jobs, resolving obstacles
quickly, and safeguarding adherence to quoted timelines.
Contribute to branch success by tracking performance goals, driving customer
satisfaction metrics, and building strong, lasting relationships with key
customers.

Responsibilities

• Drive high-quality service execution by effectively coordinating technician schedules, aligning repair plans to customer quotes, and ensuring repair productivity and quality meet expectations.
• Elevate team performance through ongoing coaching, real-time feedback, and structured performance reviews that support technician and team leader development.
• Strengthen technical reliability by serving as the first line of support for technicians and escalating complex issues promptly to maintain workflow efficiency.
• Optimize service logistics by managing materials, equipment, and labor to ensure safe, efficient, and cost-effective operations.
• Enhance customer trust and satisfaction through accurate quoting, transparent communication, timely updates, and professional management of warranty-related concerns.
• Accelerate continuous improvement by reviewing and refining processes to meet evolving customer expectations and organizational goals.
• Ensure timely repair completion by monitoring open jobs, resolving obstacles quickly, and safeguarding adherence to quoted timelines.
• Contribute to branch success by tracking performance goals, driving customer satisfaction metrics, and building strong, lasting relationships with key customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees