Shop Service Supervisor

Yancey Bros. Co.

17h•Onsite

About The Position

As a Heavy Equipment Service Supervisor, you are responsible for the productivity of technicians and satisfaction of service customers. This position is responsible for creating and promoting a safe working environment for technicians and will always make safety the first priority. This supervisor will spend the majority of their time supporting, growing and holding technicians accountable. This person will be expected to own financial performance for their area of responsibility and follow standards to create an efficient and quality service offering. Additionally, the Service Supervisor must address employee and customer concerns quickly to resolve issues. This person will need to be capable of analyzing metrics daily to insure work is flowing in a productive manner and objectives are being met. Lastly, the Service Supervisor is expected to maintain current product knowledge and policy procedure to insure the product is supported as intended by the manufacturer’s warranty guidelines.

Requirements

Specific industry experience or an equivalent degree
Minimum of 3 to 5 years of industry experience
Prior supervisory experience
Possess the necessary problem solving skills to meet the needs of our customers and employees
Excellent people skills with customer service experience
Excellent organizational and communication skills

Responsibilities

Participate in required safety programs and ensure that all employees complete safety training and work in a safe manner
Responsible for the daily operations, reviewing profit and loss, staffing, employee development and training, equipment utilization, equipment maintenance and safety regulations
Support and train employees on Standard Operating Procedures and ensure that all company policies and procedures are followed
Develop, evaluate and motivate staff. Ensure that a formal evaluation session with each employee is completed annually. Creating developmental/learning plans for each employee. Handle any disciplinary actions in compliance with company policy
Plan and establish systems to control expenses
Assist customers in the resolution of complaints regarding parts and service
Responsible for safety audits, safety training, compliance with State and Federal OSHA, MSHA, EPA and DOT regulations
Ensure job standards are met, arrange work assignment to cover for vacancies and absences, and keep attendance records
Supervise daily workflow (workload, resources and equipment processes)
Oversee/assist in the collection of accounts receivable
Accountable for monthly reports, including filing all injury reports
Conduct monthly meetings (safety, financials and current company information)
Participate in required safety program, and work in a safe manner.
Additional duties as assigned by manager.