Shop Manager

Portland Glass•Exeter, NH

About The Position

With over 34 locations throughout the Northeast, Portland Glass offers glass repair and replacements. We are known for our excellent and reliable services, and take pride in being a part of the Neighborly family. As a part of Neighborly, we connect customers to skilled service professionals who repair, maintain, and enhance homes and businesses. With over 40 years of experience, our teams are changing the home services industry, and together, we bring top-notch services to customers across the globe. Here, you’ll be empowered in your role and each day will be a chance to make a difference in your community. Bring your passion to our team, and let's make an impact together. Bring your experience and make a difference. As a Manager on the Portland Glass team, a typical day for you will include: Managing the retail store to ensure customer expectations are exceeded and resolving customer escalations in a professional and timely manner Reading, understanding and analyzing monthly financial statements and making improvements as needed Proactively coaching and developing team members to ensure success in their respective roles and identifying opportunities for recognition and development Purchasing inventory and products to sufficiently service customers to ensure efficiency while keeping in line with the budget Ensuring all employees and team members strictly adhere to Portland Glass safety standards and conducting regular safety meetings/ regularly inspecting PPE Overseeing that correct procedures are used to ensure safe installations, meeting the designated architectural specifications for flat glass installation

Requirements

3 + years' prior experience in retail/shop management required, glass/skilled labor experience a plus!
Must have OSHA-10 certification or the ability to obtain one through Portland Glass
Proficient in Microsoft Office and related computed programs
Strong communication and customer service skills
Valid driver's license and clean driving record
Ability to pass a background check and drug test, per applicable state laws
Education: High school diploma/GED is required, associate's or bachelor’s degree preferred
Physical requirements: Must be able to lift minimum of 75 pounds

Nice To Haves

glass/skilled labor experience

Responsibilities

Managing the retail store to ensure customer expectations are exceeded and resolving customer escalations in a professional and timely manner
Reading, understanding and analyzing monthly financial statements and making improvements as needed
Proactively coaching and developing team members to ensure success in their respective roles and identifying opportunities for recognition and development
Purchasing inventory and products to sufficiently service customers to ensure efficiency while keeping in line with the budget
Ensuring all employees and team members strictly adhere to Portland Glass safety standards and conducting regular safety meetings/ regularly inspecting PPE
Overseeing that correct procedures are used to ensure safe installations, meeting the designated architectural specifications for flat glass installation