Kia Shop Foreman

Steven Kia•Harrisonburg, VA

About The Position

The Shop Foreman plays a critical leadership role in the service department, acting as both a senior technical resource and a mentor to the technician team. This individual helps technicians diagnose complex repairs, ensures efficient workflow, maintains shop standards, and supports leadership in building a high-performing service team. Success in this role means supporting business growth by developing the right people, implementing effective processes, and fostering a shop environment that technicians are proud to be part of.

Requirements

Strong automotive diagnostic and repair experience required
Prior foreman, team lead, or senior technician experience preferred
Excellent leadership, coaching, and communication skills
Strong organizational and problem-solving abilities
Experience with dealership systems (CDK or similar preferred)
Commitment to safety, quality, and team development

Responsibilities

Lead by example with professionalism, strong work ethic, and accountability
Provide technical guidance on complex diagnostics and repairs
Mentor and coach technicians through hands-on support and training
Foster continuous learning, skill development, and team collaboration
Maintain a positive, safe, and motivating shop environment
Ensure fair and effective job dispatch based on technician skill level
Help maintain promise times and shop productivity standards
Ensure accurate repair documentation and warranty compliance
Maintain special tools, equipment, and inspection station readiness
Monitor shop cleanliness, safety, and organization
Assist with technician hiring, onboarding, and performance evaluations
Help set individual technician goals including hours, training, and performance metrics
Evaluate technician strengths and development opportunities
Lead technician meetings covering manufacturer updates, goals, and performance feedback
Monitor shop productivity and performance daily
Provide daily technical assistance and troubleshooting support
Ensure training certifications (ASE, manufacturer, Ethos, etc.) remain current
Support proper documentation for warranty and customer-pay repairs
Verify quality through reracks and inspections
Coach technicians through one-on-one sessions and team engagement activities
Assist advisors and technicians in explaining complex repairs to customers
Help manage workflow expectations and communicate delays when necessary
Participate in customer ride-alongs when diagnosis clarification is needed