Shop Coordinator

Papé Group•Tigard, OR

2d•$23 - $33

About The Position

SHOP COORDINATOR: Do you love working in an energetic, fast-paced environment? Do you want to be a part of a winning team? Are you a detailed person, but also love working with people? If this sounds like you, we would love to hear from you! Pape’ Material Handling, the premier capital equipment dealer in the West, is looking for a Shop Coordinator to join their team. At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance designed to support you and your family. Make a difference. Grow your career. Join the Pape’ Team! WHAT YOU’LL DO: As a Shop Coordinator, you will play a key role in delivering exceptional customer experience for equipment repair and service at Pape’. In this fast-paced, multifaceted position, you will manage the flow of work in and out of the service department, ensuring operations run smoothly and efficiently each day. You will be responsible for assigning work orders to technicians, auditing paperwork for accuracy and completeness, and helping maintain organized, up-to-date service records. This role also involves learning and navigating internal systems to track job progress, update service information, and support overall workflow management. This position is highly focused on internal customer service, requiring close collaboration with multiple cross-functional teams. You will work alongside various departments within the office to provide accurate, timely updates on job status and service progress. This role offers the opportunity to build your technical knowledge while developing strong organizational and operational skills. We’re looking for someone who takes pride in their work, values accuracy and accountability, and is committed to supporting both team success and customer satisfaction.

Requirements

Strong organizational skills with the ability to manage multiple tasks and priorities
High attention to detail, especially when auditing paperwork and managing work orders
Excellent communication skills and a customer service mindset
Ability to collaborate effectively with cross-functional teams
Comfortable learning and using internal systems and technology
Problem-solving skills with the ability to adapt in a fast-paced environment
Basic computer proficiency (Microsoft Office or similar systems)
Self-motivated with a strong sense of accountability and pride in your work

Responsibilities

managing the flow of work in and out of the service department
assigning work orders to technicians
auditing paperwork for accuracy and completeness
maintaining organized, up-to-date service records
learning and navigating internal systems to track job progress
updating service information
supporting overall workflow management
providing accurate, timely updates on job status and service progress

Benefits

401(k) & Roth 401(k) Retirement Plans with Company Match
Medical, Dental, Vision and Prescription Insurance
Flexible Spending Accounts (Flex Plans)
Life Insurance
Short- and Long-Term Disability Insurance
Employee Assistance Program
Online and Instructor-Led Training
Tuition Reimbursement for Training Programs
Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Pape’ vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
Advancement – Pape’ is a dynamic, growth-oriented organization with a focus on promoting from within.
Stability and reputation — Pape’ is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape’ is known for their stability, honesty and integrity.
Equipment – Pape’ has the largest equipment inventory in the West and an unparalleled parts inventory!
Employee impact – Enjoy an open-door policy where your voice will be heard and your opinions will matter.
Training – You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.