Shipping Manager

WORLDWIDE GOLF SHOPS LLC

6d•Onsite

About The Position

We’re seeking a strategic, results-oriented Shipping Manager to lead outbound logistics at our Joliet fulfillment center. Reporting directly to the Facility Manager, you’ll oversee all aspects of the shipping lifecycle—from order processing to carrier coordination—while driving operational excellence, team development, and cross-functional alignment. This is a high-impact leadership role for someone who thrives in fast-paced environments and is passionate about building scalable, efficient systems.

Requirements

3+ years of leadership experience in shipping, logistics, or warehouse operations
Strong analytical skills with proficiency in Excel (pivot tables, VLOOKUPs) and WMS systems
Experience with barcode scanning, ERP platforms, and shipping software (e.g., ShipStation, FedEx Manager)
Proven ability to lead teams, manage performance, and drive operational improvements
Excellent communication and interpersonal skills across all levels of the organization
Ability to lift up to 25 lbs and work flexible hours during peak seasons
Self-motivated, dependable, and capable of managing multiple priorities under pressure

Responsibilities

Strategic Oversight: Own the end-to-end outbound shipping process, ensuring timely, accurate, and cost-effective delivery of all customer orders.
Team Leadership: Manage, mentor, and grow a team of supervisors and associates. Foster a culture of accountability, collaboration, and continuous improvement.
Performance Optimization: Analyze KPIs, identify trends, and implement data-driven strategies to improve throughput, reduce errors, and enhance customer satisfaction.
Process Innovation: Lead initiatives to streamline workflows, integrate new technologies, and improve shipping accuracy and speed.
Shipping Supplies Management: Oversee ordering, inventory tracking, and usage of shipping supplies. Identify cost-saving opportunities and process improvements to ensure readiness and efficiency.
Carrier & Vendor Management: Build strong relationships with third-party carriers and logistics partners. Resolve issues, ensure service-level compliance, and identify opportunities for improvement.
Cross-Functional Collaboration: Partner with Inventory, Receiving, Customer Service, and IT to align shipping operations with broader business goals.
Compliance & Safety: Ensure adherence to OSHA standards, company policies, and safety protocols. Promote a clean, secure, and organized work environment.
Facility Leadership: Serve as a key holder and participate in facility-wide leadership duties including opening/closing responsibilities and emergency response coordination.