Shipping and Logistics Liaison

Centene Corporation

3d • $19 - $33

About The Position

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT. Position Purpose: This role will address shipping exceptions and coordinate deliveries in a timely manner to members for packages that are in distress. Additionally, this position will file claims with couriers and investigate lost packages, and triage emails to appropriate teams for varies scenarios they can't handle. Monitors shipments to ensure prompt and proper delivery. Follow up with patients, customers, and shipping vendors when necessary Tracks packages and updates tracking database Investigates mis-delivery and lost packages. Coordinate and/or complete delivery claims when necessary to delivery vendors Handles PCS shipping issues that come in through the call center. Coordinate with Patient Care Coordinators and Fulfillment Team regarding packages as necessary Triage incoming tickets from Patient Care Coordinators by evaluating the issue, determining next steps, and either working on the case or escalating to the appropriate team Works directly with shipping companies when a problem is identified and coordinate with the patients to rectify shipping issue as identified Performs other duties as assigned Complies with all policies and standards

Requirements

• High School Diploma / GED with industry experience in logistics.
• Customer service skills, organizational skills, communication skills.
• Pharmacy technician license required if required by state.

Responsibilities

• Monitors shipments to ensure prompt and proper delivery.
• Follow up with patients, customers, and shipping vendors when necessary
• Tracks packages and updates tracking database
• Investigates mis-delivery and lost packages.
• Coordinate and/or complete delivery claims when necessary to delivery vendors
• Handles PCS shipping issues that come in through the call center.
• Coordinate with Patient Care Coordinators and Fulfillment Team regarding packages as necessary
• Triage incoming tickets from Patient Care Coordinators by evaluating the issue, determining next steps, and either working on the case or escalating to the appropriate team
• Works directly with shipping companies when a problem is identified and coordinate with the patients to rectify shipping issue as identified
• Performs other duties as assigned
• Complies with all policies and standards

Benefits

• competitive pay
• health insurance
• 401K and stock purchase plans
• tuition reimbursement
• paid time off plus holidays
• a flexible approach to work with remote, hybrid, field or office work schedules.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees