Shift Manager - Wynn Rewards

Wynn Resorts•Las Vegas, NV

15h

About The Position

The Shift Managers are responsible for providing Forbes 5 Star service and be able to proactively anticipate the needs of our Wynn Las Vegas guests. Overseeing the Loyalty Club desk, hiring, training, mentoring, and scheduling staff, monitoring rewards performance and providing feedback, addressing guest issues, and handling the operational duties and function of the Rewards Manager in their absence.

Requirements

High School diploma or equivalent
Previous experience in Hospitality and/or Gaming industry
A minimum of three (3) years in a customer service or sales setting
At least one-year in a supervisory role, preferably in the casino industry
Proficient in Microsoft Office suite applications (Outlook, Word, Excel); knowledge of casino computer programs is highly preferred
Ability to motivate and guide a team
Providing 5 Star service to guests is a priority
Quick thinking, effective decision-making (common sense)
Clear and concise verbal and written communication in the English language
Diligence and accuracy
Must be flexibility in working hours/shifts
Must be 21 years of age or older to apply

Nice To Haves

Bachelor’s degree is preferred but not required.

Responsibilities

Responsible for maintaining the Wynn standards of service to guests and coworkers at all times while taking great pride and fulfillment from crafting a great guest experience.
Ensures all guest interactions are in accordance to Forbes 5-Star standards, in order to maintain the integrity of the Wynn|Encore Las Vegas ambiance while promoting hotel facilities and services.
Responsible for distribution, activation, maintaining, facilitating, inventory and accounting of promotional instruments to include but not limited to promo chips, vouchers, certificates, FREE CREDIT (free slot play), comps, etc.
Resolves guest issues within limits of authority and empowerment.
Ensures the Wynn standards of cleanliness and appearance for all areas.
Understands and well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests
Able to exhibit exceptional, detailed knowledge about local shopping, entertainment, dining and business venues, as well as special local events.
Looks for opportunities to assist peers, guests, other departments or leaders at all times.
Solution oriented, avoiding conflict and gossip, stays on task and promotes teamwork.
Awareness of guest experience at all times, smiles and makes eye contact and communicates professionally.
Responsible for maintaining all the promo and enrollment kiosks
Responsible in comping of guests and room revisions for hotel guests.
Willingness to maintain the highest level of confidentiality regarding guests and staff.
Must be able to effectively deal with internal and external guests, some of whom will require levels of patience, tact and diplomacy.
Responsible for addressing guest issues.