Shift Manager - Cocktail Services

Wynn Resorts • Las Vegas, NV

1d • Onsite

About The Position

The Shift Manager for Cocktail Service at Wynn Resorts is responsible for overseeing the sophisticated operations of designated premium areas. This role is crucial for ensuring that guests receive exceptional experiences and that the highest standards of excellence are consistently maintained across all distinguished venues. Key aspects of the position include leading, mentoring, and developing cocktail service staff to deliver personalized, luxury-brand-aligned experiences. The manager must ensure strict compliance with all health, safety, and licensing regulations, particularly regarding responsible alcohol service. Discretion and professionalism are paramount when addressing and resolving guest concerns to foster lasting relationships and enhance loyalty. The role also involves rigorous quality assurance checks on cocktail craftsmanship, presentation, and service delivery to meet Wynn's elevated standards. Financial precision is required for processing transactions and reconciling daily revenue reports. Strategic communication with management on operational excellence, staff development, and opportunities for enhancing guest experience and venue prestige is also a core duty.

Requirements

• Minimum three (3)+ years of progressive beverage service leadership experience, with substantial tenure as a Shift Manager or Bar Manager in ultra-luxury, high-volume establishments or Michelin-starred venues
• Must be twenty-one (21) years of age or older
• Must be able to obtain and maintain all required licensing, certifications, and active required work cards
• Advanced proficiency with sophisticated point-of-sale (POS) systems and luxury hospitality management software platforms
• Mastery of responsible alcohol service practices and comprehensive knowledge of all Nevada health, safety, and licensing regulations specific to premium establishments
• Demonstrated expertise in leadership, staff development, and team management within refined, high-stakes hospitality setting
• Exceptional financial acumen with proven expertise in cash handling, revenue reconciliation, financial reporting, and P&L management for premium venues
• Sophisticated understanding of Wynn's standards, discretion protocols, and high-net-worth guest relations

Nice To Haves

• Advanced responsible beverage service credential; additional sommelier or mixology certifications from prestigious institutions
• Extensive experience in ultra-luxury hospitality, fine dining, or Michelin-starred establishments with demonstrated excellence in service delivery
• Expert-level knowledge of premium and rare spirits, craft cocktail craftsmanship, and advanced mixology techniques
• Proven track record of cultivating exceptional guest experiences for discerning guests and establishing enduring relationships with high-profile patrons
• Experience managing exclusive venues, private clubs, or high-end resort properties

Responsibilities

• Lead, mentor, and elevate cocktail service staff to consistently deliver sophisticated, personalized experiences that reflect Wynn's luxury brand and commitment to excellence.
• Ensure full compliance with all health, safety, and licensing regulations, including exemplary responsible alcohol service practices befitting Wynn's luxury establishment.
• Address guest concerns with discretion and professionalism, resolving service matters promptly to cultivate lasting relationships and enhance guest loyalty.
• Conduct rigorous quality assurance evaluations on cocktail craftsmanship, presentation, and service delivery, ensuring each offering meets Wynn's elevated standards throughout each shift.
• Manage financial operations with precision, processing transactions and reconciling daily revenue reports with meticulous accuracy.
• Communicate strategically with management regarding operational excellence, staff development, and opportunities to enhance the guest experience and venue prestige.

What This Job Offers

• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees