Shift Manager, Beverage

Hard Rock Hotel & Casino Ottawa•Hollywood, FL

13d•Onsite

About The Position

About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly. Benefits & Perks: We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit www.gotoworkhappy.com/benefits to see our full list of benefits! Job Description: Job Summary: Under the supervision of the Shift Manager Beverage, the incumbent will primarily assist as the resort’s key F&B report during the evening and late night hours of operation. Primarily responsible to ensure consistency of service during our evening shift through the implementation of policy and procedure, training and certification, recognition and discipline of all evening food and beverage staff members.

Requirements

High School diploma, GED, or equivalent required.
Minimum of 1 year of food or beverage management experience required, or an equivalent combination of education and experience.
Proficient knowledge of Microsoft Office, Excel, and Word is required.
Team-oriented and must enjoy working with and assisting people.
Able to exercise judgment on an independent basis.
Must be articulate and possess a professional appearance and demeanor.
Punctuality and meeting of deadlines is critical.

Nice To Haves

Associates or Bachelor’s Degree in related discipline preferred.
Experience in high-volume beverage operations preferred.
Experience in casino and/or hotel environment preferred.

Responsibilities

Must adhere to Seminole Tribe's Policies and Procedures.
Food and Beverage MOD on the evening shift acting as key liaison between the division and the casino and hotel operations.
Responsible for the proper planning and operation of all VIP Room II functions.
Gathers/tracks vital guest relevant feedback on food and beverage offerings used to substantiate suggested changes and enhancements regarding both product and services offered.
Spearheads the continued emphasis on productivity through the audit of weekly schedules and the establishment of a realistic zero based staffing guide.
Implements and monitors food and beverage control system, making revisions when necessary.
Assists in the responsibility of organizing and operating food and beverage outlets in accordance with approved standards, budgetary limitations, policies and procedures.
Assists in the development and implementation of the Food and Beverage department yearly budgets, capitol FF&E's and capitol projects.
Directs and oversees the day-to-day activities of all food and beverage outlets.
Knowledge of Seminole Hard Rock Hotel & Casino's policies, procedures and operations.
Promotes positive public/employee relations at all times.
Maintains a clean, safe, hazard-free work environment within area of responsibility.
Performs all other related and compatible duties as assigned.