Shift Leader - 2293 Gateway Ave

WEBER ENTERPRISES INC•Richland, WA

4d•$17 - $17

About The Position

The Shift Leader ensures fast service, resolves guest complaints, and maintains quality standards. They manage product preparation, food safety, and costs while overseeing daily operations, including opening and closing duties. The Shift Leader leads by example, fosters teamwork, and communicates effectively to meet customer needs and maintain a positive, efficient environment.

Requirements

Must be 18 years of age or older.
Legally authorized to work in the United States.
Available to work flexible hours.
Possess a valid food handler's certificate (can be obtained during employment, depending on state or local requirements).
Must be able to obtain additional food safety certification (on the job)
Strong communication and customer service skills.
Capable of making quick, effective decisions.
Must be able to stand for 10 hours during a shift.
Must be able to occasionally lift and carry up to 50 pounds, and frequently lift and carry up to 30 pounds.
Must be able to frequently push and pull up to 20 pounds.
Occasional climbing, stooping, kneeling, overhead lifting, and working on ladders are required.
Constant reaching and grasping are required.
Frequent bending, handling, fine manipulation, and keying are required.
Repetitive use of both hands and feet is required.

Responsibilities

Maintain speed with service goals and resolve guest complaints quickly, ensuring a positive experience.
Make sound business decisions quickly, keeping the guest in mind, and ensuring employees maintain a neat appearance and deliver quality products.
Maintain a friendly, courteous attitude with customers and coworkers at all times, while upholding operational standards.
Anticipate service bottlenecks, make quick decisions, and take action to resolve issues.
Take action to meet customer needs.
Ensure proper product preparation, portioning, cooking, and sanitation, while managing labor and food costs within acceptable limits.
Coordinate opening and closing activities, oversee crew productivity, ensure equipment is clean and functional, and manage safety/security issues.
Execute marketing programs, including placement of POP and suggestive selling, while maintaining restaurant cleanliness and food safety standards.
Contribute to daily workflow with regular, punctual attendance and a high level of energy to meet customer demands.
Learn quickly and adapt to constant changes in a fast-paced environment.
Lead by example, adhering to appearance and procedural standards, and participate in goal setting.
Provide constructive feedback, resolve performance issues, and encourage teamwork and collaboration.
Communicate effectively, both verbally and in writing, with the team and managers.
Communicate viewpoints and concerns to fellow employees and managers in a constructive manner.
Exert a high degree of energy and drive to meet customer demands.