Shift Leader - The Ups Store

The UPS Store #7369•New York, NY

4h•$18 - $22

About The Position

We are a multi-location operator of The UPS Store with a strong focus on team development, customer experience, and operational excellence. Our stores provide shipping, packing, printing, and mailbox services, and we take pride in delivering a high-level experience to every customer. We are looking for a Shift Leader who can take ownership of daily operations, support team members, and drive results on the floor. The Shift Leader is responsible for running the shift, ensuring smooth store operations, and delivering an exceptional customer experience. This role is a key leadership position with growth potential into higher management.

Requirements

Previous retail, customer service, or leadership experience preferred
Strong communication and problem-solving skills
Ability to multitask in a fast-paced environment
Leadership mindset – takes ownership and leads by example
Reliable, punctual, and accountable
Comfortable using computers and learning POS systems
Willingness to work weekends as needed

Responsibilities

Lead and manage daily store operations during assigned shifts
Provide hands-on support at the counter (shipping, packing, printing, Amazon returns, etc.)
Ensure all customers are greeted and serviced with urgency and professionalism
Coach and support team members to improve performance and consistency
Maintain store standards (cleanliness, organization, inventory levels)
Ensure compliance with company procedures and operational policies
Handle customer issues and resolve concerns effectively
Support sales goals by promoting services (packing, printing, mailboxes, etc.)
Assist with opening/closing procedures and cash handling