Store Manager-The UPS Store - Henrietta

The UPS Store #5641•Rochester, NY

5d•$24 - $26

About The Position

The UPS Store is recognized for providing world-class customer service. The UPS Store has been voted the #1 Customer Service Brand in the USA by Forbes for three consecutive years. The UPS Store in Henrietta is an independently owned franchise. It operates at a high level, often ranked #1 or #2 in the area. Working for The UPS Store in Henrietta, you will learn the formula for success for operating a franchise model. This position is ideal for energetic, entrepreneurial go-getters. The Store Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center’s team delivers world-class customer experience to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Store Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development. The ideal candidate has a post high school education (college coursework or a degree), and/or two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able to motivate a team to optimize performance. This position is ideal for a person who has been in the retail field for a couple of years and is ready to make the next step into management. You will be mentored to be able to manage a retail location successfully, by utilizing the ideas, the structure and the proven formula of this location.

Requirements

Retail Experience and/or college education degree, coursework, or tech school desired
Previous store management experience recommended, including personnel and financial management experience
P&L experience preferred
Strong computer skills, including Microsoft Office and Adobe Suites
Outstanding phone skills
Bona fide management/leadership skills
Willing to accept full accountability for store operations

Responsibilities

Performs personnel management, which includes recruiting, training, scheduling, and coaching associates
Schedules work assignments and facilitates staff meetings, as needed
Monitors, evaluates and maximizes customer experience and customer satisfaction
Manages Store's Key Performance Indicators and prepares/provides reporting
Seeks opportunities for increasing store sales
Responsible for Profit and Los Statements including controlling cost of goods sold, and store expenses while increasing sales
Manages inventory
Reviews employee timesheets and submits for payroll processing
Oversees Store's maintenance, including cleanliness, safety, and organization
Performs other duties as assigned