Chick-fil-A FOOTHILL RANCH - Shift Leader

Chick-fil-A•Foothill Ranch, CA

32d•$21

About The Position

A CFA Shift Leader is one who consistently demonstrates our core values, embodies the Chick-fil-A culture and has a servant's heart. They have a passion for people and serving others, solid character, take initiative and work with a strong sense of urgency at all times. Our Shift Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of our mission. A Shift Leader's two main areas of focus are 1) making sure each Team Member is fully equipped to execute their position on a daily basis, 2) planning for, delegating & ensuring everything is ready to execute outstanding hospitality & great food. Shift Leaders lead by example and set the tone that others follow. Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Requirements

Commitment to execute organization's mission & team goals
Ability to work in a team environment with shared ownership and responsibility
Ability to work in a fast-paced environment, with focus, multitasking & detail-orientation
Prepare & utilize all available resources to run an efficient shift
Make Emotional Connections with Guests
Strong commitment to superior customer service
Strong people skills with a desire to serve & care for Team Members
Ability to hold Staff accountable to behavioral, performance issues & HR policy
Reliable transportation
At least 1 year of prior experience as a shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is required.

Responsibilities

Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
Offer immediate and respectful response to Guest's needs
Assist in training of new hires, set the tone for a shift, and act as a role model for our team
Be a friendly, encouraging team player
Open and/or close, lead shifts, key holder
Count drawers and finalize day
Excellent communication skills, both written and spoken