Shift Leader (Full and Part Time)
About The Position
A Shift Leader is responsible for the restaurant's overall operations during his/her shift. This includes ensuring that all company standards are met, company policies and procedures are followed, and costs are properly controlled. The role involves clear communication with employees, effective supervision to ensure assignments are completed properly, inventory management, and adjusting the Par Prep Sheet to ensure fresh product is continually available for guests. The Shift Leader will observe and guide crewmembers, reallocate labor, coordinate overall operations, ensure quick and efficient guest service, solicit guest feedback, and resolve guest complaints. This position requires exhibiting a friendly and enthusiastic attitude, showing a caring attitude for guests and employees, and maintaining the company’s operational quality and cleanliness standards. Administrative duties, which require basic computer skills, are also part of this position.
Requirements
- Ability to learn in a fast paced environment
- Maintain cash variances at acceptable levels
- Reliable transportation
- Project a professional appearance
- Maintain a positive attitude at all times in the restaurant
- Basic computer skills
- Ability to stand for up to 8 hours during a shift
- Ability to lift 50 pounds
- Ability to use motion that entails pushing, pulling, stretching and continuous bilateral use of fingers and wrists
Responsibilities
- Ensure that all company standards are met
- Ensure company policies and procedures are followed
- Ensure costs are properly controlled
- Communicate clearly with the employees
- Supervise employees effectively to ensure their assignments are completed properly
- Inventory supplies and reorder items
- Adjust the Par Prep Sheet so that fresh product is continually available to serve guests
- Observe and guide crewmembers as they perform their assignments
- Reallocate labor and coordinate overall operations
- Ensure that guests are served quickly and efficiently
- Solicit guest feedback and resolve guest complaints
- Exhibit a friendly and enthusiastic attitude while performing job assignments
- Show a caring attitude for guests and employees
- Maintain the company’s operational quality and cleanliness standards
- Perform administrative duties
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
