Shelter Support Worker

Community Crisis Services•Hyattsville, MD

13h

About The Position

The Shelter Support Worker is responsible for providing primary support and advocacy to persons at risk in the homeless and domestic violence shelters at Community Crisis Services Inc. (CCSI) 24-hour shelters, including assisting shelter guests with daily living needs and providing general support and shelter coverage. The Shelter Support position work shifts include holidays to ensure adequate coverage of the shelter program. We are looking for English and Spanish-speaking candidates. Candidates must be able to participate in and complete mandatory orientation and onboarding requirements. Reports to: Shelter Manager Employment Status: Full-time Non-Exempt 32 hours Available shifts Full time shift - Sunday through Wednesday (8 am - 4 pm) Full time shift - Wednesday through Saturday (8 am - 4 pm)

Requirements

High School Diploma/GED
Six months of experience in the human service field, preferably with persons who are homeless or survivors of domestic violence.
Basic computer skills in MS Office Software, web browsing, and navigation of MS Windows platform
Completes ASIST Training
Must listen and communicate well, be non-judgmental, have self-initiative and work well as a team member.
Successful use of Language Line and TTD services.
Demonstrates maturity and empathy, consistently providing attentive and courteous service.
Ability to motivate and engage clients residing in the facility.
Ability to work with diverse staff and client population
Excellent oral and written communication skills in English to convey information effectively.
Gives full attention to others, asks appropriate questions, and actively listens to ensure understanding.
Maintains a positive outlook, rebounds quickly from frustrations, and keeps a friendly demeanor in stressful situations.
Confidently works independently while effectively collaborating as part of a professional team.
Demonstrates a systematic approach to tasks and assignments.
Possesses strong analytical and problem-solving skills, identifying and addressing issues by following proper procedures.
Reliable and punctual, with a strong ability to adhere to schedules based on shelter needs.
Consistently follows shelter program policies and procedures.
Document unusual incidents and client violations of program rules
Proficient in using technology, including telephones, computers (PC), laptops, software, and email.
Position requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day.
Work requires moderate physical activity.

Responsibilities

Ability to work collaboratively within a team made up of workers who have a variety of job responsibilities (e.g. administration, case management and security personnel).
Performs the intake process for all clients and provides appropriate referrals.
Provides shelter orientations to guests within 24 hours of guest’s entry into the shelter, including shelter rules and communal living guidelines as outlined in the shelter intake
Provides direction and crisis intervention to clients at the facility on an as-needed basis.
Assists in maintaining the cleanliness of the facility (sweeping, mopping, emptying trash, cleaning surfaces, etc.).
Assists in maintaining the safety of clients and staff (CPI de-escalation, contacting 911, incident reporting, etc.). Responsibilities vary based on the availability of security at the location.
Enforces established rules and regulations, and mediates and resolves conflicts among residents.
Makes log entries for assigned shifts.
Follow daily shelter support log procedures.
Maintain guest sign-in/out log as well as all other logbooks and records.
Assist with stocking food, clothes and other supplies.
Informs Supervisor and all appropriate staff of all potential or existing program concerns relating to client and facility safety/security.
Documents information in the logbook or other designated record. Provides urgent reports via phone when necessary.
Participates in the quality improvement (CQI) process to deliver best practice services.
Enhances the client environment by creating a hospitable and customer-oriented facility.
Conduct periodic inspections and CCTV monitoring of the facility and grounds (pending location).
Be familiar with and implement emergency evacuation protocols.
Packs guest belongings as needed; cleans/sanitizes room/cot after guest exits; prepares space for next guest.
Models and actively promotes positive, nurturing interactions between guests in the shelter.
Performs all other related duties as assigned.