Shelter Support Staff

Community Action Program for Central Arkansas • Conway, AR

13h

About The Position

Under the overall supervision of the Executive Director, Community Programs Director, with direct supervision of the Shelter Manager. The Shelter Support Staff will be responsible for the day-to-day support of the shelter, services, health, and safety of the facility and guests. ESSENTIAL FUNCTIONS: Assisting eligible clients with intake, services, and referrals as needed. Refer to appropriate agencies or begin the application process. Maintain knowledge of all community programs and services. Following Agency, ESG, CSBG, United Way, and other regulations as related. Maintain relationships with service providers, volunteers, staff, and community members. Responsible for the shelter's daily operations, including food service, facility's cleanliness, safety, and security, to ensure a safe and effective environment for employees, individuals, volunteers, and visitors. Maintain inventory of shelter supplies and donations for shelter operations. Strong communication with supervisor of client interactions and incidents. Conduct crisis intervention as needed. Responsible for entering and maintaining accurate data in the homeless management information system (HMIS) and the agency database GoEngage or other software systems as assigned. Clearly understand data requirements for CSBG reporting and program. NON-ESSENTIAL FUNCTIONS : Respects confidentiality in all aspects of the programs without inappropriately divulging it. Follow CAPCAs policies and procedures at facilities. Maintain compliance with local, state, and federal shelter policies and procedures. Follow mandatory reporting procedures. Must be willing to participate in all training designed for professional development. Able to handle stress, tension and exasperation that contact with adults may bring every day. May be called upon to administer first aid at any time in the program. The incidental nature of this circumstance effectively establishes first aid as a collateral duty, rather than a primary one. Performs other job-related duties as necessary for the overall operation of the programs.

Requirements

• High School Diploma.
• Experience in managing records and preparing written documents, reports, and other materials both hard copies and electronically.
• CPR and First Aid Certified within 12 months.
• Good physical condition.
• Be willing to work a flexible schedule, which meets the needs of the Agency.
• Have a valid driver's license, access to transportation with liability insurance and be willing to use vehicle for Agency related travel.
• Able to hear and communicate orally.
• Specific vision abilities required by this job include close, distance and peripheral vision, depth perception, and ability to adjust focus.
• Occasionally lift and/or move up to 50 pounds. Some items may occasionally exceed this limit, use necessary protective equipment and/or get help as needed.
• Ability to read, write and perform mathematical calculations.
• Excellent interpersonal skills and a dedicated interest in community service projects.
• Have initiative and ability to motivate groups of people and to stimulate group action.
• Be in sympathy with the concepts of the Agency.
• Able to make decisions and work without continual close supervision.

Nice To Haves

• Knowledge and experience working in shelter setting (Preferred).

Responsibilities

• Assisting eligible clients with intake, services, and referrals as needed.
• Refer to appropriate agencies or begin the application process.
• Maintain knowledge of all community programs and services.
• Following Agency, ESG, CSBG, United Way, and other regulations as related.
• Maintain relationships with service providers, volunteers, staff, and community members.
• Responsible for the shelter's daily operations, including food service, facility's cleanliness, safety, and security, to ensure a safe and effective environment for employees, individuals, volunteers, and visitors.
• Maintain inventory of shelter supplies and donations for shelter operations.
• Strong communication with supervisor of client interactions and incidents.
• Conduct crisis intervention as needed.
• Responsible for entering and maintaining accurate data in the homeless management information system (HMIS) and the agency database GoEngage or other software systems as assigned.
• Clearly understand data requirements for CSBG reporting and program.
• Respects confidentiality in all aspects of the programs without inappropriately divulging it.
• Follow CAPCAs policies and procedures at facilities.
• Maintain compliance with local, state, and federal shelter policies and procedures.
• Follow mandatory reporting procedures.
• Must be willing to participate in all training designed for professional development.
• Able to handle stress, tension and exasperation that contact with adults may bring every day.
• May be called upon to administer first aid at any time in the program.
• Performs other job-related duties as necessary for the overall operation of the programs.

Benefits

• Employer Paid Benefits (for Full-Time eligible staff): 12 paid annual leave & 12 paid sick days per year; Employer provided life insurance, medical insurance supplement, education assistance, employee assistance program, 401K with match, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED