Shelter Services Coordinator
About The Position
We are looking for a companionate and team-oriented Shelter Services Coordinator to join our Residential Services team. The Shelter Services Coordinator provides crisis intervention via telephone and text including assessment, safety planning, and information and referral services; supervises the Shelter Services Specialist team; and attends to day to day operational and resident needs of the agency emergency shelter. The Shelter Services Coordinator provides on-call coverage and backup onsite coverage as needed including evenings and weekends.
Requirements
- High School Diploma or GED
- Two years of experience in crisis intervention and/or domestic violence hotline or equivalent combination of education, training, and experience
- Strong written and oral communication skills
- Proficiency in Office applications such as Word and Excel
- Must be at least 23 years old
- Must have a valid driver’s license and a clean driving record
Nice To Haves
- Bilingual in Spanish strongly preferred
- Some College with a social science or related background
Responsibilities
- Supervise Shelter Services Specialist team including scheduling, training, and staff management
- Provide screening for needs and intake services for victims of relationship violence and sexual assault requesting safe shelter
- Assist victims with developing safety plans for sexual and relationship violence
- Arrange or provide transportation for eligible clients to the shelter, emergency medical facilities, community resources, and other shelters as appropriate
- Dispatch Survivor Advocates to Denton County Hospitals for victims of domestic violence and sexual assault
- Provide advocacy/accompaniment/assistance for medical care or criminal justice system interactions for sexual assault victims
- Provide callers with appropriate community resource referrals
- Provide callers with information regarding protective orders, crime victim’s compensation, Child Protective services, and all DCFOF agency services
- Assist in ongoing cleaning, maintenance and operations of shelter facility
- Assist in supervision of household responsibilities and maintaining supplies
- Document activities properly as directed by Director of Residential and Crisis Services and outlined in the Service Guide
- Create weekly schedule to provide for around the clock emergency shelter and crisis hotline coverage
- Provide on-call support for shelter and crisis hotline
- Manage resident needs and crisis situations
- Participate in DCFOF staff and education meetings as requested
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
