Youth Shelter Coordinator - Swing Shift

Volunteers Of America, Utah • Salt Lake City, UT

9d • $21

About The Position

Volunteers of America, Utah is an affiliate of a national, nonprofit, faith-based organization that has served communities across the United States for more than 125 years. Volunteers of America, Utah’s mission is to provide community-supported paths for those who are vulnerable to improve their lives and increase their self-reliance. Our programs serve people experiencing challenges related to mental health, substance use, and homelessness. We encourage all who are passionate about making a difference, including individuals with lived experience, to apply.
Our Shelter Coordinators report to the Program Manager and are a critical component in making sure that the Youth Resource Center operates smoothly. In this role you will provide support to our staff that includes addressing DIC and shelter coordination situations/issue, identifying training needs to the Program Manager and implementing approved training programs, monitoring scheduling (staff and shelter), and supporting a healthy and respectful environment for both staff and clients. Shelter Coordinators spend most of their time on the floor ensuring that critical issues are addressed, role-modeling behaviors that Youth Advocates should practice, and providing timely and constructive coaching and appropriate feedback to staff. Given the amount of time spent on the floor, our Shelter Coordinators are in a position to act as communication liaisons between the Program Manager, staff, and clients. Consistency, a solutions-based perspective surrounding daily challenges/opportunities, and an eye for where positive improvements can be made are all vital in assisting the Program Manager with steering and developing the Youth Resource Center's programs.
Position Summary
Provide supervisory supervision to Youth Advocates during shifts; assistance with management of facilities and coverage with absent staff; provide a safe and nurturing environment for clients in accordance with licensing, agency, and contract standards.

Requirements

• 2 years of experience in a social service or non-profit setting and experience working with youth (at-risk preferred), Bachelor's Degree in a relevant field, OR any combination of education, experience, and training that provides the following knowledge, skills, and abilities:
• Ability to use computer, phone, and copy machine.
• Ability to work varying shifts with flexibility during week.
• Ability to interact in a professional manner with a diverse workforce, clients, and the public.
• Excellent verbal and written communication skills; attention to detail.
• Ability to maintain confidentiality of information.
• Flexibility to respond to changes.
• Ability to lift and carry 30 pounds.
• Work requires a lot of movement and activity. Must be moving around and interacting with clients for extended periods of time.
• Willingness to accept supervision and direction.
• Driving is required: must be at least 21 years of age, possess a current driver’s license, have a good driving record, and be insurable on the agency liability policy.
• Must be able to pass Utah-DHHS – Office of Licensing background screening and pre-employment drug screen.

Responsibilities

• Utilize appropriate licensing, agency, and contract requirements to guide shelter operations.
• Ensure that shelter is in compliance with age and gender requirements and that all shelter staff is knowledgeable, trained, and adhering to these requirements.
• Assist the Program Manager in all aspects of shelter operation.
• Participate in hiring, performance evaluations, and disciplinary processes of assigned staff members.
• Meet with assigned staff members in weekly supervisions to address concerns, feedback, and to encourage self-care.
• Ensure completion of all documentation in accordance with licensing and data gathering requirements.
• Spend 70-80% of time working on the floor with staff.
• Offer interactive and hands-on modeling of appropriate client interactions.
• Mentor staff on how to handle crisis situations.
• Provide immediate teaching moments with clients and on other programming related duties as they apply.
• Model appropriate boundaries with clients, staff, and community partners.
• Utilize down time on the floor to engage in client interactions.
• Work with community partners to assist in accessing shelter during the night if necessary.
• Participate in rotating on-call supervisor schedule.
• Attend work on a punctual, regular, and predictable basis.
• Monitor and ensure required staff coverage for shelter efficiency and client, staff, and facility safety.
• Maintain positive relationships with community entities, client family members, agency donors, and emergency response services.
• Perform regular rounds inside of the building to ensure building security.
• Complete payroll and pay-related functions in a timely manner.
• Ensure that all necessary cleaning duties, stocking of supplies, and any necessary meal preparation is completed overnight through direction and participation.
• Manage adherence to the daily and shelter program milieu by staff and clients.
• Perform other functions as necessary or assigned.

Benefits

• Low-cost medical, dental, and vision coverage.
• Health savings account.
• 403b retirement plan with employer match (50% match up to 3%).
• Employee Assistance Program for all employees
• 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service. Sick and vacation time accrue hourly per pay period.
• $50,000 in employer-paid life insurance; additional coverage available.
• Employer contribution to your Health Savings Account (paid quarterly)
• Employee Referral Program including cash bonuses and paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level