JOB OBJECTIVE: To provide immediate crisis intervention/referral/intake services to clients referred through the crisis phone line and crisis walk-in services; provide counseling, case management and aftercare services to assigned clients; actively participate in the program team. Essential Functions: Provide crisis intervention counseling services through the crisis phone line, crisis walk-in service. Provide intake and assessment services to youth and families referred to the Shelter and Community-based Counseling program. Facilitate the referral process for potential clients. Provide primary counseling and case management for youth and families assigned. Attend weekly staffing/meetings and regular supervision. Document client interaction in a consistent and ethical manner. Participate with supervisor and appropriate specialists or consultants on specific case related problems. Transport clients as needed. Conduct groups with families and teens through Multiple Family Group, Peace Circles, afternoon group and other groups as needed. Related tasks as assigned. Provide individual, family, and group counseling services for youth and families who are experiencing a housing crisis. Utilize creative approaches to provide therapeutic supports for youth beyond talk therapy or other traditional methods. Assist in a comprehensive assessment of youth’s needs to ensure youth are matched with appropriate interventions Operate from a family systems approach to support young people in family strengthening efforts, as appropriate. Engage in a case conferencing approach with youth, case managers, and other parties as relevant to understand youth’s needs, strengths, and goals and to create a plan for services. Provide liaison, advocacy and referral services with appropriate mental health centers, courts, physicians, school systems, Department of Children’s Services and others as needed. Provide crisis response support in helping youth mediate conflict with families, friends, peers, and roommates. Conduct therapeutic support groups with teens and families and other groups as needed Participate in clinical on-call rotation Provide clinical services to agency youth, outside of Emergency Shelter as needed. Essential Functions: Maintain consistent and timely records, including relevant reports to meet funding and licensing requirements. Assist in the preparation for monitoring visits by funding and licensing sources. Participate in the hiring process and orientation of new staff when appropriate. Participate in staff and program development. Serve on intra-agency committees when requested or representation is significant to the agency mission. Provide direction, leadership and consultation for staff, volunteers and interns during the evening shift Provide formal supervision for interns Participate, as needed, in community education to inform about shelter services
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Job Type
Full-time
Career Level
Entry Level
Number of Employees
51-100 employees