Shelter Plus Care Program Specialist

YWCA Seattle King Snohomish • Everett, WA

4d • $28 • Onsite

About The Position

The Shelter Plus Care Program Specialist plays a key role in helping individuals and families maintain safe, stable housing. This position supports rental assistance programs—including SPC, LTLCHD, LTLD, Pathways Home PSH, and HOME‑TBRA—by completing program intakes, processing applications, assisting with documentation, and collaborating closely with partner agencies, case managers, landlords, and internal teams. This role also includes leading intakes and supporting the Deposit Assistance Program to ensure applicants can access housing quickly and successfully. This position has a social justice component that will require critical thinking around how external systems impact the work that we are doing through the lens of racism and intersections with poverty. Knowing the core principals of antiracism and grounding those principles in everyday work, as well as working well in non-white environments and championing anti-racism policy, are required job skills and core values. As an equal opportunity employer, we highly encourage people of color to apply.

Requirements

• 3+ years of experience in customer service, affordable housing, property management, or social services.
• Experience with intakes, eligibility verification, or application processing.
• Strong organizational skills and attention to detail.
• Clear communication and customer service skills.
• Ability to work independently and as part of a team.
• Commitment to confidentiality and problem‑solving.
• Understanding of racial equity and the impacts of racism and poverty.
• Knowledge of property management, fair housing laws, rental markets, and real estate processes.
• Knowledge of issues surrounding homelessness, poverty, domestic violence, substance use, and mental health.
• Knowledge of local housing resources including TBRA and affordable housing programs.
• Proficiency in MS Office (Word, Excel, Outlook, PowerPoint).
• Experience with YARDI, HMIS, or other databases—or willingness to learn.

Nice To Haves

• Familiarity with HUD Section 8 or LIHTC processes is a plus.

Responsibilities

• Lead the intake process: screen for eligibility, complete required documentation, update participant profiles in YARDI/HMIS, and issue program vouchers with program briefings.
• Complete annual and interim eligibility reviews and ensure compliance with HUD and YWCA Administrative Plan requirements.
• Confirm applicant eligibility, coordinate with landlords, track decisions and payments, and ensure timely data entry and follow‑through on move‑ins.
• Maintain accurate participant records across YARDI, HMIS, and other systems.
• Prepare written communication with participants, landlords, and partners.
• Ensure timely, accurate data entry and recordkeeping.
• Collaborate with case managers, inspectors, landlords, and internal staff to support housing stability.
• Coordinate and participate in stability meetings when needed.
• Complete required program steps such as rent reasonableness certifications and check requests.
• Work collaboratively with colleagues, support team needs, participate in training, and maintain dependable communication.
• Maintain positive relationships with partner agencies and internal staff.

Benefits

• Excellent benefits package including medical insurance, retirement plan, plus generous vacation, holiday, and sick leave plans.
• At the time of hire, employees may enroll voluntarily in the Fidelity 403b Plan
• After two years of employment, employees are eligible to participate in the YWCA Retirement Fund

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed