Shelter Program Manager (4573)

SALVATION ARMY•Cambridge, MD

4d•$25 - $27

About The Position

This position is responsible for: Managing shelter operations to include scheduling, supervising, monitoring, and evaluating all shelter employees, the physical plant, and case management for clients. He/she monitors day-to-day program operations, maintenance, and repair of Emergency Shelter building and grounds; supervises and monitors all contracted maintenance services and vendors; conducts interviews of potential clients to determine appropriateness of admission to shelter; provides case management and counseling services to shelter residents; assists in preparing shelter clients to develop goal plans and overcome homelessness.

Requirements

Associates degree from an accredited college or university in Social Work, Human Services or related field, AND two (2) years of social services experience with at least one (1) year in a supervisory capacity, OR bachelor’s degree in social work or related field and one (1) year of social services experience, OR Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
Valid Drivers’ License
Ability to meet attendance requirements.
Ability to read, write, and communicate the English language.
Duties are performed seated or intermittently sitting, standing, or stooping.
Occasional lifting of light objects (less than 25 lbs.) and occasional lifting of objects weighing 25 to 50 pounds is necessary.
Work is performed in a normal office/shelter environment where there is little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.

Nice To Haves

CAC, highly desirable

Responsibilities

PROGRAM MANAGEMENT In collaboration with the Corps Officer or Social Services Manager implement and manage the Emergency Shelter Program vision, which is to provide temporary, short-term housing for families/individuals in crisis.
Develop, coordinate, implement, evaluate, and revise (as necessary) the program’s services based on the needs of the clients; assess the program’s strengths and weaknesses and specify program goals, ensuring goals remain aligned with best practices in homeless services, social services, program policy, and Salvation Army agency policy.
Implement policies and procedures in accordance with applicable state and federal grants and/or contracts and TSA Social Service policy and procedures.
Maintain knowledge of best practices related to services for the homeless and recommend/implement improvements to the program that demonstrates successful outcomes and program effectiveness.
In collaboration with the Corps Accountant and the Corps Officers manages the finances of the program in a fiscally responsible manner, adhering to the budget as closely as possible, but balancing income and expenses even as deviations from the budget occur.
Collaborate with local organizations to provide individualized life-skills, training, housing, meals and other forms of holistic short-term assistance.
As warranted establish and coordinate services from the providers to the Housing Program by securing Memorandum of Understanding “MOU”.
Develop and implement all necessary forms (referral, follow up, goal achievement) to include release of information forms.
Collaborate with services providers; coordinate delivery services through case reviews and team meetings to ensure goals are implemented based on the case plan.
Establish clear and consistent lines of communication with service providers to ensure client needs are clearly identified and being met.
Periodically monitor operations outside the daytime work schedule, that is, to visit the facility during evenings, nights, and weekends; be available to assist residents (by phone, electronic communication or physically as the situation warrants) in the event of emergencies, crisis situations, special events, and/or special needs.
Maintain awareness of programs in the community with similar missions and collaborate to ensure services are provided to our clients.
Attend community meetings as an opportunity to enhance program visibility and community connectedness.
Represent program at external meetings and on committees.
Receive and respond to questions or problems regarding operations; does research within the Program to provide information or resolve problems in a timely manner.
CLIENT INTAKE/MANAGEMENT Conduct interviews with potential clients to determine appropriateness of admission to the shelter.
Coordinate new client orientation meetings as appropriate to ensure appropriate acclimation into the program; prepare and compile program policies and all paperwork to ensure that incoming clients understand their “rights and responsibilities”; communicate clear expectations for program participation.
Provide counseling with residents, parents, family members, and significant others regarding independent living skills concerns to ensure program effectiveness.
Provide case management and counseling services to residents to include developing a case plan with outcomes to overcome homelessness and reenter society as a participating, productive member.
Provide referrals to alternative community programs when warranted, and suitable for client needs.
Follow up with services providers to ensure residents remain on track of reaching their goals.
As warranted, revise and/or reestablish resident goals based on their progress or lack thereof.
On a weekly basis provide accurate and up to date client summary to the Social Services Manager and/or Corps Officer.
Assists residents of the shelter in developing goal plans to overcome homelessness.
Schedules and facilitates “life skills” group meetings and “house” meetings.
ADMINISTRATIVE Maintain statistical accountability and all written information for complete case records including participation in internal and external program services to ensure program quality and accountability to funders, and other community partners.
Maintain client case files in a professional and confidential manner including completion of client narratives, case plans, incident reports, client logs, and any and all other paperwork relevant to delivery of service.
Procure, prioritize, and disseminate all correspondence to ensure communication is in a timely and efficient manner; determines which items require.
Research, compile, interpret, and summarize information for various reports, spreadsheets, surveys and special projects.
SUPERVISION Model trauma-informed leadership practices that prioritize emotional and physical safety for residents and staff.
Provide coaching and supervision that recognizes the impact of secondary trauma, compassion fatigue, and burnout.
Promote reflective supervision, staff wellness, and a supportive team environment grounded in trauma-informed care principles.
Conduct interviews with applicants for shelter staff or maintenance/custodial staff employment positions.
Supervises the Emergency Shelter desk clerks and housing monitors, relief staff, and any auxiliary staff and building maintenance/custodial staff to include training, instructing, planning, scheduling, monitoring, and evaluation of work.
Supervise program service providers and volunteers/interns to include scheduling to maintain appropriate staff coverage, planning and presenting orientation to new staff, program service providers and volunteers/interns, conducting or arranging for presentation of appropriate level of Safe From Harm training, conduct staff meetings and case reviews, monitoring clients’ progress through regular contact with appropriate program staff, reviewing case files, training in proper methods and procedures of documentation, providing feedback to improve as well as be a resource for difficult cases to staff.
Monitor job performance, socialization within the Program, employee attitude and interaction with others and overall performances.
Provides employees with necessary information and guidance to correct deficiencies.
Provide comprehensive, timely, and professional advice and support to the housing team staff.
May also supervise maintenance staff when performing repairs to ensure that work is performed; sign off on work order(s) acknowledging that the work has been completed.
Maintain a positive work atmosphere by behaving and communicating in a manner that fosters good relationships with clients, co-workers and supervisors. This includes, but is not limited to, such actions as: resolution of conflicts in a professional manner; courteous treatment of staff, visitors and clients; respect for others’ property and person; and professional and appropriate communication to and about clients, co-workers and supervisors.
SHELTER INSPECTIONS & MAINTENANCE Collaborate with the Social Services Manager or Corps Officer in the development of inspection schedule/checklist to monitor the maintenance of the transitional housing facility and property to ensure facilities are risk free and in compliance with state and federal regulations.
Conduct scheduled “walk through” to ensure the cleanliness of the facility and proper functioning of all equipment and systems.
Provide a copy of the results from the “walk through” to the Social Services Manager or Corps Officer for resolution of issues.
Follow-up with specific units to ensure issues are resolved to satisfaction.
Develop and update transitional housing policies and procedures to ensure all residents are informed of their chores.
Communicates needs for major facility repairs to Corps Officer/Maintenance employees for proper handling.
Supervises and participates in the selection and purchasing of supplies; monitors expenditures ensuring compliance with budget constraints.
Maintains an adequate level of supplies and furnishings inventory; prepares inventory records and ensures the accountability and security of inventory items.
Ensures the security of the facilities and the residents; locks doors and windows and ensures security monitor system is active and functioning correctly.
Plans and monitor the preventive maintenance of the physical condition of the property to include mechanical, electrical, and utility equipment.
When necessary, coordinate with Corps Officer for appropriate maintenance repairs to ensure safety and wellbeing of clients, staff, and volunteers.
Monitors work of cleaning, repair, and pest control vendors and approve or disapprove payment.
Determines need for vendors to ensure that the entire building and grounds are clean.
Monitors security key system and distribute keys as needed to new employees.
TRAINING AND PROFESSIONAL DEVELOPMENT Complete a minimum number of annual required training hours.
Attend and participate in social services, management, and training seminars and conferences that The Salvation Army organizes and recommends.