Shelter Program Director

The Salvation Army USA Central Territory•Olivette, MO

About The Position

The Shelter Program Director provides strategic leadership and oversight for the daily operations of our Family Haven facility's shelter programs. This includes managing staff, developing policies, ensuring programmatic compliance, and advancing the mission of The Salvation Army. The Director will integrate best practices and support services to meet the needs of shelter residents, ensuring continuous 24/7/365 coverage.

Requirements

Master’s degree in Social Work or related field.
Minimum of three (3) years’ experience in residential services.
Three (3) years’ supervisory experience.
Proficiency in computer applications.
Ability to manage multiple projects independently and uphold confidentiality.
Deep understanding of homelessness issues and residential facility operations.
Proficiency in program monitoring, evaluation, and community services.
Strong management, supervision, and problem-solving skills.
Excellent communication and organizational abilities.

Responsibilities

Program Administration: Direct and develop shelter programs including Emergency Shelter, Transitional Housing, Permanent Supportive Housing, and more.
Monitor program goals and contractual obligations, implementing strategies for goal attainment and compliance.
Oversee support services, activities, classes, and advocacy efforts for shelter residents.
Liaise with funders for compliance and participate in reviews and evaluations.
Philosophy of Care Implementation: Ensure dignity in service delivery through best-practice models like trauma-informed care and strength-based case management.
Maintain high standards with quality assurance measures and compliance with shelter policies and practices.
Address emerging needs of shelter guests, emphasizing housing and economic justice.
Provide de-escalation, crisis intervention, and conflict mediation as needed.
Supervision: Supervise Residential Services Supervisor, Residential Life Supervisor, and Residential Youth Coordinator.
Ensure adequate staffing coverage, including after-hours and on-call support.
Plan and facilitate regular training and development for staff and stakeholders.
Manage hiring, onboarding, training, supervision, and evaluation of shelter program staff.
Data & Reporting: Ensure accurate data collection and reporting in management systems.
Coordinate and submit statistical reports as required for contracts and quality assurance.
Community Engagement & Outreach: Attend relevant meetings and serve on committees.
Collaborate with organizations serving shelter guests and maintain records of partnerships.
Conduct occasional community outreach activities.
Additional Responsibilities: Assist Shelter Administrator in budget development and management.
Conduct facility tours and participate in seasonal and emergency disaster response training.
Maintain confidentiality and adhere to Safe From Harm guidelines.
Foster positive relationships within the organization and community