Shelter & Housing Program Manager

Low Income Housing Institute•Seattle, WA

11h•$85,000 - $95,000

About The Position

This position will provide a high-level of expertise in management, supervision, operation, compliance and coordination of staff, contractors, vendors, and volunteers within the Shelter Programs. This position supervises staff and activities at the site and maintains a safe environment for all program participants at the Villages. This position also provides emergency coverage as needed and works closely with all other Tiny House Staff, the on-site Case Manager and LIHI Management team.

Requirements

Five years’ experience working in the human services or project management field
Experience working in the Tiny House Village/Shelter program
Experience providing services to low-income and the homeless population.
Three years’ experience working on leading a program or project with staff and volunteers.
Ability to effectively supervise staff, interns and volunteers, and to work with confidential, sensitive information (physical, electronic, and verbal) and maintain confidentiality.
Must be available to respond to emergencies and issues in the Tiny House Villages
Ability to work in a fast-paced, fairly independent and autonomous work environment. Must be a self-starter, highly organized, able to prioritize, multi-task, meet deadlines, and follow-up.
Must have exceptional problem-solving skills, be able to resolve conflicts, and ability to work effectively with difficult people.
Proficient in Microsoft Office, PowerPoint and Excel spreadsheet programs. Previous experience with record keeping and report preparation.
Proven ability to work with minimal supervision.
Must possess a strong sense of ethics, professional boundaries, and an inviting demeanor. Respect for homeless people, diplomacy/tact, and an optimistic approach are essential. The person in this position must be able to tolerate and welcome differences of opinion and have an appreciation for diversity.
Excellent communication skills.
Must have a valid driver’s license and working vehicle.
Must pass criminal background checks and drug screening tests.
Minimum of five years of experience at a senior management level in residential property management, facilities management, or housing programs and services.

Responsibilities

Develop a thorough understanding of contracts with funders, complete accurate and timely reports to funders and ensure compliance with funder agreements.
Develop and manage special projects as assigned. Conduct research. Develop and complete work tasks and assume project management responsibilities
Assume program and maintenance oversight responsibilities including ordering and approving invoices and proposals, routinely inspect the condition of all sites, scheduling maintenance and third-party vendors as needed.
Provide regular reports to the Director of Special Projects & Operations and Senior Management team as required
Monitor and achieve acceptable levels of unit turnover, market and renewal rates, occupancy, delinquency, bad debt, expirations and renewals for each community within the management
Monthly audits of tenant files to ensure compliance
Assist in planning and construction of tiny houses and shelters; assist in setting up village; supervise contractors, architects, and consultants; and train and support staff, residents, and volunteers
Plan and attend community and partnership meetings to maintain good communication with neighbors, churches, government officials, partners, etc.
Work with staff members, grassroot partners, community groups, churches, government entities, volunteers and future residents on community notification, tours, and community outreach.
Provide ongoing support to the tiny house village and shelter communities
Obtain and respond to input and feedback from residents, oversee inspection and upkeep of tiny houses and other structures and evaluate habitability and quality of the sites.
Conduct Tiny House Village unit inspections to ensure that the sites are well-maintained. Provide feedback to the Director of Special Projects & Operations and work with the maintenance team as needed
Perform other responsibilities as assigned.
Hire, supervise, train, and support staff to ensure they have the tools and methodology to be successful in their work.
Complete staff evaluations that address performance concerns, set goals with clear performance expectations
Identify training needs; conduct training and provide resource materials to tiny house village team with administrative and program related to the operating the tiny house village program
Support tiny house village team in effectively maintaining established policies and programs at the Tiny House Villages
Troubleshoot and resolve issues, communicate with management staff, and work in a team approach to determine the best course of action.
Conduct weekly site visits which include inspecting units, the property’s common areas, maintenance storerooms, exterior, and interior.