Housing Navigator - Homeless Shelter (5378)

MERCY HOUSE•Oxnard, CA

1d•Onsite

About The Position

The Housing Navigator supports individuals in the shelter system by conducting ongoing needs assessments, developing housing plans, providing referrals, and advocating for housing stability at Mercy House shelters. This role involves creating individualized service plans, coordinating with external agencies, and utilizing trauma-informed care and harm reduction strategies. Key responsibilities include managing a caseload, maintaining accurate files, and delivering crisis intervention and housing support services. The position aligns with Mercy House's mission to end homelessness through dignified housing opportunities, programs, and supportive services.

Requirements

At least 2 years of direct life experience working with long-term homeless, low-income, and diverse populations and have a working knowledge of mental health and recovery
Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs
Ability to work effectively with a diverse population
Ability to plan, organize and prioritize duties
Ability to perform crisis intervention as needed
Ability to clearly communicate information and instructions verbally and in written form
Ability to maintain a positive, professional and safe environment while on duty
Ability to establish and maintain effective working relationships with others
Reliable transportation

Nice To Haves

Bachelor’s Degree in Human Services or related field
At least 1 year of experience working with homeless individuals and mental health
Bilingual in Spanish

Responsibilities

Manage a caseload of 22–30 individuals and meet with clients as needed or directed
Complete navigation assessments within 7 days of shelter entry and enter data into CES for housing prioritization
Help clients obtain necessary documents (e.g., ID, birth certificate, income verification, Social Security benefits)
Provide referrals, crisis intervention, and support with permanent housing placement
Conduct comprehensive assessments to develop Individual Service Plans with short- and long-term goals
Support clients throughout all service stages: assessment, planning, engagement, and delivery
Connect clients with employment, benefits, healthcare, and community services
Use trauma-informed care, harm reduction, and motivational interviewing to provide client-centered services
Assist clients in developing coping skills, problem-solving, and self-management
Deliver strength-based case management focused on housing stability
Conduct crisis and risk assessments with supervisor and team
Facilitate warm handoffs to housing providers for smooth transitions
Collaborate with external partners (e.g., landlords, housing authorities, social workers, outreach teams)
Attend voucher briefings, match meetings, and support CES connections
Participate in training to build knowledge in areas such as co-occurring disorders, harm reduction, and cultural competence
Assist with housing searches, applications, reasonable accommodations, and move-in readiness
Maintain complete and accurate client data in HMIS
Work collaboratively with staff and volunteers to fulfill Mercy House’s mission and values
Attend agency meetings and assist in resident program planning
Thrive in a fast-paced team environment with flexibility, empathy, and effective communication
Maintain thorough, up-to-date documentation, including housing plans, case notes, and assessments
Support data collection efforts and meet reporting deadlines
Learn and understand mental health and substance abuse treatment models
Use required software and respond to communication promptly
Work independently and manage priorities
Perform other duties as assigned
Possess knowledge of confidentiality and legal/ethical standards in case management