Shelter Program Coordinator - Temporary

City of Loveland • Loveland, CO

23h • $21 - $28 • Onsite

About The Position

The Shelter Program Coordinator will assist guests who are experiencing homelessness and are often times struggling with substance abuse, trauma, physical or mental health. The Coordinator will work with the Shelter Manager, shelter staff, Community Partnership Manager, and other service providers. The Shelter Coordinator will be expected to assist with inclement weather, swing & overnight shelter services depending on business needs. The salary range for this position is $20.66 - $27.90 per hour with a hiring range of $20.66 - $24.28 , depending on qualifications and experience. This opportunity will remain open until filled. This position is a six (6) month max, Temporary, 30 plus hours per week. This position may involve long on-site day, swing or over night shifts. Hours may change as needed. Must have the ability to be on-call for, and respond to, emergencies, including outside of standard business hours. A current resume is required, and a cover letter is preferred. Please view our video Working at Loveland to learn more about our exceptional Loveland community and the benefits of working for the City. Essential Functions: Deliver onsite operations of the shelter program and/or alternate temporary accommodations. This includes access to basic services of showers, restrooms, laundry, lockers, mail, computers. Provide services consistent with our values, ensuring clients are treated with respect and dignity. Assure the completion of proper daily opening and closing procedures. Maintain a safe, controlled environment. Work with Shelter Manager and onsite security team, to observe and respond to member behaviors accordingly. Respond to emergencies and coordinate crisis intervention as needed. Create Risk Management incident reports. Track and document negative behaviors using shelters actions and consequences matrix. Enter data into the Homeless Management Information System (HMIS). Liaise with safety/security personnel on site to ensure all policies and procedures are followed. Layout mats and cots for night shelter/putting them away in the morning Laundry (lifting clothing, thick blankets, etc. (into machines and placing them around the facility) Stock supplies Move abandoned property to the appropriate areas at the sites. Other Job Functions: Provide input to Community Partnership Office and Shelter Manager in updating processes and procedures for delivery of program services as necessary. Assist the Shelter Manager in participating in collaborative community meetings, networking and providing brainstorming solutions related to sheltering the homeless community. Help create internal guidelines. Performs other duties as assigned.

Requirements

• High School/GED
• Six (6) months of related experience and/or training.
• Excellent interpersonal skills
• Teamwork and leadership abilities
• Able to be on-call for, and respond to, emergencies, including outside of standard business hours
• Comfort relating to and working with many kinds of people
• Familiarity with people experiencing homelessness or similar situations
• Ability to be calm, tactful, and thoughtful under pressure
• Excellent conflict resolution skills

Nice To Haves

• 1 Year related experience and/or training.
• Ensure a safe and supportive environment: You will be the key person responsible for maintaining a secure and caring atmosphere within the shelter. On shifts without an onsite manager, you must be capable of handling emergency situations and making critical decisions, independently in some circumstances.
• Have high integrity and empathy: We value individuals with a strong sense of integrity and empathy. As an Shelter Program Coordinator, you will interact with individuals from diverse backgrounds, each facing unique challenges. Demonstrating empathy and understanding, without judgment is essential to building trust and rapport with our guests.
• Be self-motivated and proactive: The role requires self-motivation and the ability to work independently during downtime. While ensuring the safety of guests is a priority, there may be periods of relative calm where staff are encouraged to utilize their downtime constructively, whether it's studying, reading, or engaging in personal development.
• Understand the value of experience and lived experience: We strongly believe in the power of lived experience. Applicants who have direct experience with homelessness or related challenges will be highly valued. Your personal experience can provide unique insights and an empathetic perspective that may positively impact our guests.
• Have emotional resilience: The job entails both highs and lows, and our ideal candidate should possess emotional resilience to cope with the challenges of the role.

Responsibilities

• Deliver onsite operations of the shelter program and/or alternate temporary accommodations. This includes access to basic services of showers, restrooms, laundry, lockers, mail, computers.
• Provide services consistent with our values, ensuring clients are treated with respect and dignity.
• Assure the completion of proper daily opening and closing procedures.
• Maintain a safe, controlled environment.
• Work with Shelter Manager and onsite security team, to observe and respond to member behaviors accordingly.
• Respond to emergencies and coordinate crisis intervention as needed.
• Create Risk Management incident reports.
• Track and document negative behaviors using shelters actions and consequences matrix.
• Enter data into the Homeless Management Information System (HMIS).
• Liaise with safety/security personnel on site to ensure all policies and procedures are followed.
• Layout mats and cots for night shelter/putting them away in the morning
• Laundry (lifting clothing, thick blankets, etc. (into machines and placing them around the facility)
• Stock supplies
• Move abandoned property to the appropriate areas at the sites.
• Provide input to Community Partnership Office and Shelter Manager in updating processes and procedures for delivery of program services as necessary.
• Assist the Shelter Manager in participating in collaborative community meetings, networking and providing brainstorming solutions related to sheltering the homeless community.
• Help create internal guidelines.
• Performs other duties as assigned.

Benefits

• Retirement – 457 Plan (employee funded plan)
• Medical Leave – Accrue 1 hour of leave per 30 hours worked (up to 48 hours)
• Employees working more than 30 hours per week are eligible to enroll in one of our 2 Medical plan options (per the ACA)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED