Shelter Program Administrator

CARITAS•Richmond, VA

9d•Onsite

About The Position

The Shelter Program Administrator is responsible for shelter program activities, coordination of volunteers and interns, scheduling, and assisting the shelter staff as needed. They will empower a community of compassionate care in our low-barrier shelter through modeling empathy and trauma-informed practices and supporting the shelter's daily operations and activities. The following responsibilities apply to the men's site, women's site, and seasonal Surge Shelter.

Requirements

Excellent oral and written communication
Extensive attention to detail and time management skills.
Excellent organizational skills and the ability to work independently
Ability to use Microsoft Word and Google Suite; experience with data collection and reporting
Knowledge of homeless services in Richmond and other community resources.
Experience and comfort working with individuals with serious mental illness with a trauma-informed lens.
Training in de-escalation, trauma-informed care, and person-centered practices.
Capacity to hold compassion, confidentiality, and professional boundaries, including know-how and talent to come alongside individuals with high needs.
Valid T.B. test within 2 weeks of being hired.
Current CPR and naloxone certification required within 1 month of being hired.

Nice To Haves

Knowledge of real estate, Fair Housing Act, Landlord-Tenant Act, and Americans with Disabilities Act a plus.
Supervisory experience is preferred
Bachelor's degree preferred or in exchange of years of experience in Homelessness/Community Services

Responsibilities

Schedules shelter support staff and manages the payroll approval process.
Schedules and oversees community engagement activities.
Coordinates program activities with community partners, volunteers, interns, and special events.
Assists with management and compliance of the Homeless Management Information System and paper files.
Supports frontline staff with data entry.
Participates in the on-call schedule.
Fills in for Program Manager as needed.
Fills in for shelter staff as needed.
Participates in shelter leadership meetings as needed.
Participates in House meetings.
Retains the ability to move between program sites.