Shelter Operations Supervisor

Humane Society Pikes Peak Region•Pueblo, CO

About The Position

Looking to make a difference in the lives of pets and people? With an almost year-round beautiful blue sky and a scenic mountain backdrop, HSPPR is a nonprofit animal shelter serving El Paso, Pueblo, and Douglas Counties as well as the City of Centennial in the colorful State of Colorado. We employ a total of 200+ employees. We are an organization that celebrates and prioritizes diversity and inclusion. HSPPR welcomes you to apply for this exciting opportunity at our socially conscious organization. Job Summary Provide direct supervision and leadership to the Customer Service, Animal Care and Shelter Operation Technicians. Monitor the workflow of all animal and customer care areas. Assist in training and oversight of new staff and volunteers. Ensure that all customers coming into HSPPR are assisted in an efficient and professional manner. Responsible for executing operational goals and creating an environment of compassionate and respectful animal and people care in accordance with HSPPR's mission, values, and goals.

Requirements

Able to effectively read, write, interpret, communicate, perform basic problem solving, and perform basic math as commonly expected from completion of a High School Diploma or GED.
Ability to multitask and work in a fast-paced environment.
Euthanasia by Injections (EBI) certification required within 1 year from hire.
Excellent verbal and written communications skills.
Strong organizational skills with high attention to detail.
Ability to utilize effective problem solving and decision-making skills.

Nice To Haves

Two years' experience supervising staff or equivalent combination of education and experience preferred.

Responsibilities

Supervise all aspects of the Customer Service and Animal Care departments: including high quality standards of customer service, animal care, handling, sanitation, and consistency of staff performance with protocols.
Ensure the Animal Care team operates in a coordinated, efficient, and effective manner in all aspects including but not limited to: animals feeding according to dietary instructions, cleaning and disinfecting animal enclosures, dishes, and other equipment, and Completing laundry and movement of animal population through the building.
Ensure that the Customer Service department operates in an efficient and effective manner for all transactions including but not limited to: adoptions, animal intakes, returning animals to their owner, and donations.
Oversee workflow and anticipate problematic transactions in order to step in to support prior to escalation.
Oversee all aspects of the lost and found program, including daily owner notification reports and urgent lost matchings as required.
Responsible for conducting staff meetings and preparing staff trainings.
Provide input to Operations Manager regarding performance evaluations, employee coaching and disciplinary actions.
Assist in keeping all training manuals, procedures, and checklists up to date.
Supervise, train, and coach staff by providing ongoing feedback in conjunction with the Operations Manager.
Communicates performance standards, as well as direct and motivate employees.
Handle complaints and/or concerns from customers with professionalism and sound judgment.
Involve Operations Manager and/or Director of Shelter Operations when necessary.
Assist with scheduling staff for each work area to ensure efficient workflow.
Perform "Lock up" procedure in the evening when necessary.
Serves as Euthanasia lead or assisting in the Euthanasia process.
Performing humane euthanasia of animals as well as proper care and disposal of deceased animals.
Periodically cover overnight on-call emergency animal transport.
Performs all Animal Care duties as needed.
Performs all Customer Service Representative duties as needed.
Represent HSPPR in a professional light and promote our mission and goals.
Works to anticipate and resolve conflict and promote open communication between volunteers, staff, and management.
Solicits volunteer and employee input regarding their work and workplace.
Supports staff and volunteers; provides quality service to clients, volunteers, and employees recognizing their individual contributions to the success of our organization.
Liaison to volunteers, provides feedback and answers to FAQ's, provides problem solving, addresses animal behavior issues following current procedure for such.
Communicates effectively with staff and volunteers so pertinent parties are informed of issues/information.
Documents staff and volunteer complaints.
Handles complaints and/or concerns with professionalism and good judgment.
Involves Operations Manager as necessary.
Communicates with and provides regular feedback and/or coaching to volunteers in a professional and timely manner.
Informs Operations Manager of developments that may affect HSPPR or the department including department progress, media exposure, public image, client concerns, and personnel issues.
Informs Operations Manager of developments that may affect HSPPR or the department including department progress, media exposure, public image, client concerns, and personnel issues.
Supports staff and volunteers; provide quality services to clients, volunteers, and employees recognizing their individual contributions to the success of our organization.
Oversees inventory of supplies and ordering for the department.
Oversees department payroll to ensure efficiency.
Plans and organizes in anticipation of future needs.
Commitment to the mission, values, goals and success of HSPPR.
Appropriately documents observed animal behaviors utilizing objective language as required in relevant procedures and/or policies .
Perform all other duties as assigned.