Shelter Case Manager

Catholic Charities Eastern Washington•Spokane, WA

About The Position

This position is responsible for assisting individuals enrolled in HOC’s Supportive Services program in obtaining and maintaining permanent, stable housing.

Requirements

Bachelor’s Degree in Social Services or related field and minimum one year of relevant experience in direct client services; OR an AA Degree with 3 years of relevant experience in direct client services
valid Driver’s License and successfully pass background check applicable to position
Regularly sit, stand, climb, walk, hear/listen, talk
Frequently lift up to 25 pounds, pull/push, carry, grasp, reach
Occasionally crawl, stoop, kneel
Clearly see 20+ feet, with or without corrective lenses, ability to focus
Adaptability: ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
Attendance: ability to consistently arrive and be able to work as scheduled. Ability to work night and weekend shifts as needed.
Computer/Technical Ability: working knowledge of and experience with: Microsoft Word, Microsoft Excel, Microsoft Outlook, HMIS or other similar database.
Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics.
Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
Language Ability: ability to read, analyze, and interpret technical procedures, and funder regulations; ability to write reports; ability to effectively present information and respond to questions from groups of managers, clients, and the general public.
Mathematical Ability: ability to add, subtract, multiply, and divide in all units of measure
Motor Coordination: the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
Quality Management: ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
Reasoning Ability: ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Nice To Haves

professional experiencing working in low-barrier homeless services or the field of mental health services preferred.

Responsibilities

Develop client centered housing stability plans for caseload and work closely with those individuals to facilitate movement into permanent, stable housing, utilizing housing first principles and progressive engagement.
Complete relevant assessments according to funder/contractual guidelines.
Facilitate connections to appropriate community resources by developing and maintaining good community partnerships and up to date knowledge of resources for individuals experiencing homelessness.
Specifically, provide resources on landlord vacancies and work directly with clients to mitigate evictions, poor credit and criminal histories.
Connect clients with vocational services, SSI/SSDI and public benefits, where applicable.
Maintain legible and complete client files according to funder requirements. Ensure client data in HMIS is current, accurate and entered in real time.
Complete monthly reviews of data relevant to the project and provide updates to direct supervisor.
Continually seek the improvement in the quality of the HOC operations and case management program.
Maintain appropriate professional boundaries with clients and co-workers. Ability to adhere to an appropriate self-care plan.
Maintain training to ensure up to date qualifications in best practices such as progressive engagement, motivational interviewing, mental health first aid, harm reduction and others as directed by supervisor.
Uses appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
Will regularly utilize all forms of communication (email, text, phone, etc.) and database practices necessary for this position and as directed by supervisor.
Adhere to the tenants of Catholic Social Teaching and Catholic Doctrine.
Perform related functions necessary to support the mission and core values of Catholic Charities.

Benefits

FREE Employee Medical Insurance
FREE Employee Dental Insurance
FREE Employee Vision Insurance
Sick leave (8 hours of paid sick leave per month)
Vacation (Minimum of 2 weeks paid vacation)
Discounted health memberships
Retirement (Employer contribution - 3% contribution and an additional 3% employer match)
FREE Long-Term Disability Insurance
FREE Life Insurance
13 Paid Holidays