SharePoint Developer / User Experience Consultant

The Clearing•Washington, DC

8d•$110,000 - $160,000

About The Position

We are seeking an experienced User Experience Consultant with deep SharePoint and Microsoft 365 expertise to support a project team focused on delivering functional support across customer services, business process optimization, and IT enhancements. The role will involve designing, configuring, implementing, and managing a SharePoint environment (SP2019/SP Online), while optimizing usability, accessibility, and user experience (UX) across collaborative Microsoft 365 tools. The consultant will also train and support end-users in effective adoption and best practices for content management and collaboration. This position plays a critical role in helping customers achieve greater efficiency and effectiveness through intuitive, accessible, and user-centered digital experiences. The consultant will ensure quality content creation, continuity, and records management while maintaining visual and functional consistency across enterprise portals in compliance with Section 508 accessibility standards and data protection requirements. This project offers the opportunity to make a tangible impact by shaping how collaborative tools and IT solutions drive customer experience, process improvement, and organizational effectiveness. You’ll work alongside a multidisciplinary team of experts in change management, communications, technical facilitation, data analysis, and human-centered design to deliver solutions that enhance engagement, accessibility, and collaboration across the enterprise.

Requirements

Active DoD Top Secret clearance
Bachelor’s degree in a related field
Five (5)+ years of experience in: SharePoint administration and configuration (SP2019/SP Online), M365 integration, permissions management, rules/flows setup, Developing documentation and translating requirements into user solutions, Delivering beginner to advanced SharePoint training (in-person and virtual), Designing and implementing intuitive user experiences (UI/UX) and accessible front-end interfaces in compliance with Section 508 standards
Proven ability to communicate complex technical concepts through visual storytelling, mockups, or prototypes that enhance user understanding and adoption
Excellent written and oral communication skills, with the ability to communicate in a business style for both technical and non-technical audiences
Strong critical thinking and problem-solving skills, with demonstrated attention to detail, organization, and time management
Flexible, adaptive mindset with the ability to thrive in fast-paced, high-stakes, and often ambiguous client environments
Willing and able to travel to client sites within the Washington, DC, and Baltimore metro areas; occasional travel beyond these regions (up to 5%) may be required
Must be legally authorized to work in the United States, now and in the future, without the need for current or future visa sponsorship.

Nice To Haves

CompTIA A+, MS-900 (M365 Fundamentals), or ITIL 4.0 certification preferred but not required
Project Management Certification(s) (e.g., PMP) preferred but not required
Experience supporting government, defense, or federal projects preferred but not required
Knowledge of collaborative tool governance and experience with enterprise-wide adoption strategies
Experience applying human-centered design principles to digital collaboration tools and enterprise portals
Strong facilitation and coaching skills to drive customer and stakeholder engagement

Responsibilities

Design, implement, configure, and manage SharePoint environments (SP2019/SP Online) within an enterprise network
Integrate SharePoint with M365 applications to optimize workflows, permissions, rules, and business processes
Ensure compliance with accessibility and data security requirements, including Section 508 and PII safeguarding
Design, test, and refine front-end user interfaces to improve usability, accessibility, and overall user experience (UX) within SharePoint and M365 environments
Collaborate with business and technical stakeholders to gather requirements and translate them into actionable and user-centered SharePoint solutions
Develop and design technical documentation, user guides, and knowledge-based articles
Provide advisory support and training through desk-side, small group, and virtual sessions (covering both basic and advanced SharePoint/DOD365 functionality)
Support broader project team objectives in areas such as: Customer experience and process improvement, Organizational change management, Data analysis and workforce performance improvement, Strategic communications and branding, Stakeholder and employee engagement, Human-centered design development, Enterprise portal design consistency, content management, and visual branding alignment across sites, Development of digital dashboards and visual reporting tools to support leadership decision-making
Own accountability for project outcomes, aligning work to client goals, offering strategic guidance, and building trust-based client relationships
Support business growth efforts, generating and closing new business opportunities