Shared Services Team Lead

Assurant•Springfield, OH

3d•$21 - $35•Onsite

About The Position

Overview of Position: This job is responsible for team workflow and ensuring client standards are met. Responsible for training, coaching, motivation and direction to team members while creating an environment which encourages teamwork, commitment, increased productivity and superior quality. This role requires to go into the Springfield office: 1 Assurant Way, Springfield, OH 45505 How We’re Different Your medical benefits begin on your first day We provide tuition reimbursement available after 6 months We deliver exceptional paid time off What will be my duties and responsibilities? Applies expert problem-solving skills on complex issues for researching and resolving exception items that have been initiated via various channels. Analyzes problems, make recommendations, and make decisions impacting team. Monitor and manage daily workflow. Ensures that all deadlines are met, and that daily work is distributed appropriately and that client standards are met on a daily, weekly, and monthly basis. Provides training, coaching, motivation, and direction to team members while creating an environment which encourages teamwork, commitment, increased productivity and superior quality. Responsible for performing job requirements including processing checks, payments, maintenance, basic analysis, research, or communicating with the vendor’s technical team. May perform monetary functional transactions such as balancing and sending wire requests to the clients. Use multiple systems for printing, notating, tracking, information gathering and / or trouble shooting the items raised by the client / insurance company / customer. Communicate with internal and external clients. Create daily and monthly reports for use by auditors and internal tracking. Participates in regularly scheduled conference calls with clients designed to obtain feedback on the performance of the Unit, and to provide an opportunity to implement any necessary procedural changes. The Team Lead partners with the manager on process improvements and workflow to ensure business objectives are met. Follows standard procedures and policies with more senior levels using greater latitude and judgment in responding to inquiries. Provides a high level of accuracy in check handling. Maintain secure check handling environment, if applicable. Validate accuracy of payees for specific clients.

Requirements

High School diploma or GED
3-year experience in insurance, banking, finance, mortgage servicing or related experience/education
Proficient with MS Excel, MS Word and web based applications
Good verbal/written communication skills
Solid work quality, accuracy and proficiency
Sound analytical skills
Solid internal and external communication skills
General system application and processing knowledge
Solid customer service skills
Ability to adapt well to change
Applies expert problem solving and analytical skills to resolve complex issues
This is an on-site position into the Springfield office: 1 Assurant Way, Springfield, OH 45505.

Responsibilities

Applies expert problem-solving skills on complex issues for researching and resolving exception items that have been initiated via various channels.
Analyzes problems, make recommendations, and make decisions impacting team.
Monitor and manage daily workflow.
Ensures that all deadlines are met, and that daily work is distributed appropriately and that client standards are met on a daily, weekly, and monthly basis.
Provides training, coaching, motivation, and direction to team members while creating an environment which encourages teamwork, commitment, increased productivity and superior quality.
Responsible for performing job requirements including processing checks, payments, maintenance, basic analysis, research, or communicating with the vendor’s technical team.
May perform monetary functional transactions such as balancing and sending wire requests to the clients.
Use multiple systems for printing, notating, tracking, information gathering and / or trouble shooting the items raised by the client / insurance company / customer.
Communicate with internal and external clients.
Create daily and monthly reports for use by auditors and internal tracking.
Participates in regularly scheduled conference calls with clients designed to obtain feedback on the performance of the Unit, and to provide an opportunity to implement any necessary procedural changes.
The Team Lead partners with the manager on process improvements and workflow to ensure business objectives are met.
Follows standard procedures and policies with more senior levels using greater latitude and judgment in responding to inquiries.
Provides a high level of accuracy in check handling.
Maintain secure check handling environment, if applicable.
Validate accuracy of payees for specific clients.